# Clarke Hyrne > Design Lead Location: San Francisco, California, United States Profile: https://flows.cv/clarke Hi, I’m Clarke. I’m a full stack product designer who loves building efficient, intuitive products. I’ve recently been working on the intersection between medical billing and coding and provider mental models, with insurance data and cost transparency thrown in. I’m also working on a side project on how I level up my design skills with techniques from other industries. Portfolio: clarkehyrne.com ## Work Experience ### Manager of Design @ AcuityMD Jan 2024 – Present ### Senior Product Designer @ AcuityMD Jan 2024 – Jan 2024 ### First Full-time Designer @ Robust Intelligence Jan 2022 – Jan 2023 | San Francisco, California, United States ### Staff Product Designer @ One Medical Jan 2022 – Jan 2022 | San Francisco Bay Area ### Senior Product Designer @ One Medical Jan 2019 – Jan 2022 | San Francisco Bay Area Blending product design and service design, and peppering them with machine learning ### Senior Product Designer @ Delta Dental of California Jan 2017 – Jan 2019 | San Francisco, CA - Continued refinement and contribution to design system - Planning and facilitating kickoff and ideation workshops with representation from the entire enterprise - Co-designing a new online account system for members (for MVP release up to a few releases ahead) - Introduced React Storybook to developers for working with our design system - Generative user research, usability testing, and design iteration ### Contract product designer @ Delta Dental of California Jan 2016 – Jan 2017 | San Francisco Bay Area Redesigning how people find dentists at Delta Dental (search experience). Juggling multiple brands, states, regulations, and a combination of B2C and B2B2C user bases. Other projects: - Redesigned the print renewal letters we send out for every brand - Redesigned the print welcome letters we send out for every brand - Designed a department welcome kit (all feedback from new hires is positive so far) - Designed HTML email templates to focus on clear CTAs - Redesigned the print/PDF monthly billing statement - Customer journey maps - Revised and created new components in our design system (atomic design with PatternLab) - Wrote Sass + CSS to customize our surveys in Qualtrics, as well as to update the design system ### Product Designer @ Designer Jan 2015 – Jan 2017 | San Francisco Designed main interaction, onboarding, and look-and-feel for a pre-seed IoT startup. Branding and social media assets. Interaction design for a multinational company's philanthropy campaign, including wireframing and responsive web design. Feature prioritization, rapid prototyping, and interaction design for the MVP of a new product within a startup's existing video platform. ### UX Designer @ Malwarebytes Jan 2016 – Jan 2016 - Improved the user and customer experience through cross-functional projects - Promoted consistency and clarity at each step in the customer journey - Created a 6-month UX roadmap to coordinate design projects with optimization and marketing efforts and align with product release schedules - Automated and streamlined design project requests based on pain points brought up during qualitative research on my fellow designers and other content producers - Regularly pitched design projects based on their business + brand impact, tying design to the big picture - Collaborated with ecomm to design and prototype a clearer, more optimized confirmation email - Collaborated with ecomm to design and prototype a clearer, more informative cancellation flow - Conducted quantitative research around the buying and installation phases for B2B customers - Mapped out the product ecosystem and purchasing flow for B2B and B2C customers - Worked with sales training on visualization of product capabilities - Worked with content strategists to create illustrations for blog posts ### Product Designer @ Tradecraft Jan 2015 – Jan 2015 | San Francisco Product Designer | Tradecraft (February - April, 2015) Personal incubator for product designers honing their design craft through work for startups and meeting design mentors Challenging Solutions: An early-stage startup reengineering the wheelchair Led a team of 5 designers to create a suite of documents to help the founding team differentiate and conduct customer development, user research, and usability studies. As a result, the team is more focused and has shared language for tests and research. Platejoy: Weekly deliveries of organic ingredients and personalized recipes Collaborated in creation of user flows of the website and usability testing. Made wireframes and mockups of possible solutions based on problems participants had with the website. Better: A personal health concierge app Conducted user research and performed usability tests on the new user experience from the website to the app stores, to then the onboarding flow. Noble Brewer A homebrew subscription service. Worked with a growth marketer to design a new homepage landing screen that clarified messaging with the goal of decreasing drop-off after click-through to the product page. ### Instructor @ Academy of Art University Jan 2012 – Jan 2014 I taught an ESL class focused on art and design to prepare students for the challenges they faced at an art and design university. I also created supplemental materials to create a more engaging and challenging experience. -Organized teams of students and managed workflow -Created goal-based individual learning plans and tracked progress -TAed courses in UX and web, graphic, and industrial design -Visually presented complex information -Learned new software (Adobe CC, Maya, AutoCAD) and subjects on the job to teach immediately ### ESL/EFL Instructor @ Kaplan International Colleges Jan 2009 – Jan 2012 | San Francisco I gave several presentations on linguistics topics relevant to EFL and ESL professionals, which I have made public on Google Docs. I developed materials for classes and shared them with other professionals, who appreciated their content, relevance, appropriate difficulty, and consideration for students' backgrounds and needs. ## Education ### Master's in Linguistics Florida International University ### Bachelor's of Arts in English Florida International University ## Contact & Social - LinkedIn: https://linkedin.com/in/clarkehyrne - Portfolio: http://www.clarkehyrne.com/ --- Source: https://flows.cv/clarke JSON Resume: https://flows.cv/clarke/resume.json Last updated: 2026-04-13