• Drove design vision for multiple high-priority product features: identifying user needs, facilitating design sprints, and delivering prototypes that communicated design rationale and generated alignment with product management, engineering, and leadership teams.
• Key design owner of Kantata Pulse, a survey tool which balanced vital customer needs for qualitative project data with business needs for new revenue sources. Collaborated closely with product management and engineering on the entire product development lifecycle, achieving 133% of our customer adoption goals just 3 months after launch.
• Spearheaded conceptual designs and prototyping for generative AI solutions aimed at professional services, defining impactful user experiences and strategic direction for future development.
• Built a product design team across 4 different locations, fostering a culture of psychological safety and creativity, empowering team members to grow their careers.
