# Clement Duclos

> Product

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/clementduclos

Hands-on product manager & designer with experience at global consumer companies
- Build and launch consumer products at scale. Focus: growth, engagement, retention,  AI/ML and marketplaces.
- Deep expertise in user centric & data-driven UX methodologies, growth, iterative design and A/B testing.
- Deliver measurable business impact by fostering focus on top user needs, quality execution and innovation.

## Work Experience
### Principal Product Manager @ Course Hero
Jan 2023 – Jan 2025 | San Francisco Bay Area
AI Study tools, Q&A and GenAI chat. Led user growth and engagement | ML & AI products. 

- Led product vision and roadmap for the Gen AI Q&A chat experiences powering answering and search across multiple products integrating LLMs, RAG, search and human tutor responses. 
Aim is to help students with learning outcomes by providing accurate & engaging answers alongside recommended study content.
- Increased engagement by matching user intents (e.g. search, question or concept queries) with tailored response strategies such as LLM Chain of thought, RAG or blending search results with LLM responses.
- Launched a new organic user acquisition channel leveraging AI to capture and publish user generated questions and AI answers - generating substantial ARR growth .

### Staff Product Manager - Retention & Engagement @ Vroom
Jan 2020 – Jan 2022 | San Francisco Bay Area
Created the retention & engagement strategy across web and mobile apps. Led roadmap for user onboarding, accounts, habit-forming products and re-engagement post purchase.

Formed a team focused on returning users and new user acquisition growth.
- Conversion/Onboarding: new user sign-up flow optimizations and cart abandonment re-engagement products.
- Increased returning user rate by 40% via habit-forming products: saving searches, availability updates, price drop alerts, & notifications.

### Senior Lead Product Manager @ Redfin
Jan 2019 – Jan 2020 | San Francisco Bay Area
Led the Search experience and user growth team: consumer mobile apps, search results and product details.
- User growth: increased user engagement with key onboarding actions and landing pages.
- Search: improved SEO, UX for search, autocomplete and filtering for mobile and web..

### Head Of Product Management @ Quandoo
Jan 2017 – Jan 2019 | Berlin Area, Germany
Quandoo is one of the fastest growing restaurant reservation platforms globally. With 150+ million seated diners in over 17,000 restaurants across 12 countries. Part of Recruit Holdings (Indeed, Glassdoor).

- Consumer growth: delivered 70% YoY growth in transactions through product development in the
consumer purchase journey: discovery, search, ranking and checkout.
- New B2B product for growth: collaborated with sales and operations to release a Call & Voice recognition product for restaurant reservations using IVR and NLP - channel now generating 20% of user acquisition
- New market segment: launched the restaurant manager mobile app and a suite of products for Restaurant Chains - allowing Quandoo to move upmarket.

### Group Product Manager @ Booking.com
Jan 2015 – Jan 2017 | Amsterdam Area, Netherlands
Led loyalty products across platforms (supply, consumer, web & apps). Core product is a marketplace where partners offer rewards & discounts to top customers. 
Oversaw a track of 5 product teams, cross functional and business outcome driven. 
- Supply growth: increased participating partners by 100% YoY by creating a global self sign-up process.
- Merchandizing: Grew conversion by 4% via product badges & insights to show loyalty benefits to 20M+ loyalty members.
- User growth: extended offering to reach a new target customer group of 100+ Million users.
- Retention: explored and validated new products such as additional loyalty tiers for 2 Million members.

### Product manager @ Booking.com
Jan 2011 – Jan 2015 | Amsterdam Area, Netherlands
PM - Mobile Apps (2013-2015): Led product teams focused on improving retention, conversion and post purchase experience for iOS & Android mobile apps.
PM - Search & Checkout (2011-2013): Responsible for web checkout optimization and search experience. Focus on improving UX and conversion rate through iterative design and A/B testing.
Launched: recommendation engine for similar products, location based search results, seasonal discounts and localization.

### Business Maximizer - Affiliate marketing products @ Booking.com
Jan 2009 – Jan 2011 | Amsterdam Area, Netherlands
Part of the Strategic Partnerships team (affiliate marketing / PPC) - optimized partner revenue and managed design and implementation for key strategic partners: Ryanair, Vueling, KLM-Air france, etc. 

UI Design and front-end development of partner websites and reservation modules

Set-up of A/B testing strategy and analytics across the affiliate white label platform.

### UI designer - Affiliate Marketing @ Booking.com
Jan 2008 – Jan 2009 | Amsterdam Area, Netherlands
UI Design and front-end development of partner websites and reservation modules


## Education
### Master's degree in International Tourism Management
Bournemouth University

### Associate of Science - AS in Web Design, web development, online communication
Université Savoie Mont Blanc

### Bachelor in Leisure, Environment, Sport, Tourism
Université Grenoble Alpes


## Contact & Social
- LinkedIn: https://linkedin.com/in/clementduclos
- Portfolio: https://www.clement-duclos.com

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Source: https://flows.cv/clementduclos
JSON Resume: https://flows.cv/clementduclos/resume.json
Last updated: 2026-04-13