Co-Founder / Chief Customer Officer

I joined SuccessHub as a Product Manager and got invited to be the partner. In this engaging role, I lead the execution of strategic business plans and determine the organizational direction in collaboration with the other executive-level corporate leader. I also coordinate, arrange, and conduct follow-up processes for key discussions with the CEO, major clients, and advisory board.

• Directed beta testing and finalization of STU & EDU responsive platforms V1 with integrated systems and AI Chatbot.

• Represented organizational interests at AWS EdStart and Global Education Partner Summit at the invitation of Microsoft and Amazon.

• Successfully launched Successhub into the market and expanded product awareness by presenting information in 2018 Start-Up Alley at EDUCAUSE Annual Conference.

VP, Product Management

• Managed and improved all aspects of development cycles, including building roadmaps, establishing structure, and assessing final design specs and deliverables.

• Utilized OKRs, decision metrics to create effective product strategies and feature MVPs.

• Directed continuous identification and achievement of evolving customer requirements by organizing key data and feedback from the advisory board, consumer research, and competitive analysis.

• Evaluated and managed the final output of candidate and recruitment advertising materials to ensure top-level quality and consistency across all organizational messages.

• Monitored team progress and payment approval for completed work.

Product Manager

• Developed high-performing Agile teams by leading collaborative processes and presenting key information in engaging daily meetings.

• Directed teams to achieve project milestones within planned timeframes by managing scheduling, recruitment, and reallocation of resources for maximum effectiveness.

• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction

• Worked directly with stakeholders to prepare scope of work, project delivery resource requirements, cost estimate & budget, completion timelines & milestones, quality control, risk identification, and progress report.

• Collaborated with UX researchers and engineers in key decision-making to ensure alignment of goals and tasks and the overall success of the project, which includes requirements gathering, roadmaps building, scheduling, resource allocation, success metrics setting, and coordination of teams and approval processes.

• Troubleshoot and analyze technical issues and results during the data collection and functional testing processes.

Created wireframes, user flows, and section by section RWD prototypes for entire website and magazine, Introduction of Mexico Culture, to guide developers and visual designers. Reported project status directly to CTO and CEO.

• Conducted analyses of 33 international competitors, comparing pros and cons of user experiences, and cross-analysis of Google Analytics and internal user experience survey.

• Prioritized and developed solutions for work breakdown structure (WBS) based on different main functions.

Translated client requirements for a wide variety of clients into user-friendly prototypes, building front-end sites and content management systems. Outsourced relative elements (advertisements, photo shoots, and posters/logos/video design), fostering strong relationships with vendors to achieve high-quality content solutions.

• Provided exceptional client support, managing project life cycle from initiation to completion, creating accurate and functional code.