# Colby Sandler

> Small Engagement Engineer at Endsight

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/colbysandler

## Work Experience
### Small Engagement Engineer @ Endsight
Jan 2025 – Present

### Customer Support Engineer II @ ZAG Technical Services
Jan 2023 – Jan 2025
• Provides support to ZAG’s clients on all supported networks, platforms, and applications,
(Premier and TF) including but not limited to Microsoft 365, Microsoft Azure, CISCO/Meraki, DUO,
Threatlocker, Sentinel One, Sonicwall, Google Apps/GSuite, Ruckus, Windows Server/Windows 10
and 11
• Handled front-line support (tickets and phone calls) for even the most severe issues, escalating
as required when a different department is responsible for the required work. This includes being
responsible for communication to Account Managers, Team Leads, Engineering or Escalations
departments to ensure resolution.
• Took additional time when working tickets to document changes and new information in IT
Glue and considers accurate notes in Connectwise essential to leaving it better for the next
person.

### Team Lead @ Endsight
Jan 2020 – Jan 2023
• Managed approximately 60 assigned accounts (Team C Lead) Handling all troubleshooting or high level technical issues as an escalation point, in addition to answering questions and providing assists, including acting as a backup for other Team Leads
• Mentored and trained junior members of the Helpdesk (Lv 1 & 2 Engineers)
Stayed in-tune with client strategy and assisted Technical Account Manager in strategy development/implementation and acted as change manager
• Additional responsibilities include Response Center Engineer (RCE) responsibilities listed below.

### Response Center Engineer @ Endsight
Jan 2016 – Jan 2020
• Provided support to Endsight’s clients on all supported networks, platforms, and applications including but not limited to Microsoft 365, Microsoft Azure, CISCO/Meraki, HP, HP/Aruba, Sonicwall, Google Apps/GSuite, Ruckus, Windows Server/10
• Responsibilities included troubleshooting computer, network, and application issues to determine root cause and advise/implement appropriate solutions
• Created support tickets for inbound calls and email related to general technology issues, offline servers, power, and ISP utilizing ConnectWise
• Created and assisted in the maintenance of server, workstation, network, and application documentation (Enterprise IT Infrastructure)

### IT Consultant @ PC Management Services
Jan 2014 – Jan 2016 | Fairfield, CA
Recommended and implemented IT infrastructure solutions for businesses in the greater Bay Area

### Field Technician @ AiPC
Jan 2012 – Jan 2014 | Vacaville, CA
Complete on-site desktop support for local businesses


## Contact & Social
- LinkedIn: https://linkedin.com/in/colby-sandler-94832b17b

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Source: https://flows.cv/colbysandler
JSON Resume: https://flows.cv/colbysandler/resume.json
Last updated: 2026-04-05