Returning to Affirm as part of the Fast acquisition. Currently supporting teams developing Affirm's debit and financial instruments.

Leading user research for Affirm's consumer borrowing and merchant experience product teams. I partner with design, engineering, product management, our commercial team, analytics, marketing, and customer support to build new, direct-to-consumer financial products that inspire financial freedom and confidence. Helping grow the User Research team, and excitement and demand for user research across the company.

Save money, without thinking about it.

As a User Researcher with Digit, I craft, execute, and analyze research that puts our users at the front and center of product design. We work across functionality and across all product phases, making sure research results generate actionable insights for engineers, ops, and design. Our team marries diverse categories of research methods, continually striving to understand our user's financial lives and build products that take the guess work out of personal finance.

Working in public, private and non-profit sectors, my work deployed design thinking principles to craft and execute custom research strategies on three continents. I work through all phases of research with clients- refining the problem setting, designing research strategies, hiring/managing/leading research, prototyping and testing, and managing follow up on research results.

Research methods I frequently use include: qualitative + cognitive interviews, ride alongs + ethnographic studies, surveys, UX testing, task analysis (of the JTBD variety), and diary studies.

Sharing research with stakeholders throughout the process is my norm. I also translate final results into journey maps, personas, cohesive stories, MVPs, product roadmaps, design criteria, and written content for stakeholders, designers/engineers, business, policy, government, and academic professionals.

More recently, my work has focused on tech take up and tech innovation, but I also work on policy projects (trade, political parties, industry groups) and agricultural issues. About 9 years experience collaborating multilingual clients and audiences (ENG – NL – FR- ESP).