# Connor Chan

> Product Design at Supio | UW HCI | Prev. Series, Mira, NN/G, REV

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/connorchan

I enjoy designing and building digital products that make people's lives easier. I've worked on UX teams at Series, Halo, Nielsen Norman Group, Microsoft, and REV Delivery. Now I'm at Supio, designing and developing products that solve real problems.

📧 connorchansf [at] gmail.com
🌐 Portfolio: www.connorchansf.com

## Work Experience
### Product Designer @ Supio
Jan 2025 – Present | San Francisco Bay Area
Series B (Sapphire Ventures)
Intake platform design lead

### Product Design Lead @ Series
Jan 2025 – Jan 2025 | New York, NY
Seed (Pear VC)
Similarity Graph, Profile Cards, iMessage UX
9-12-6 on-site
1st product design hire

### Design Engineer @ The Big Halo
Jan 2025 – Jan 2025 | San Francisco Bay Area
Pre-seed to seed (General Catalyst)
Mobile App Transcription, Memory, Smartglasses UX
Led UI UX from 0 to 1
Lived in the office
1st design engineer hire

### UX Designer @ Microsoft
Jan 2024 – Jan 2025 | Seattle, Washington, United States
Agentic CRM
Capstone

### Entrepreneur in Residence @ DubHacks Next
Jan 2024 – Jan 2025
Designed and launched UW’s first student marketplace app
1000+ active profiles

### Founder, User Experience Instructor @ Pair
Jan 2024 – Jan 2025 | Seattle, Washington, United States
Weekly UX workshops covering design and research fundamentals

### UX Researcher @ Nielsen Norman Group
Jan 2024 – Jan 2024 | Seattle, Washington, United States
• Created the company’s first comprehensive user personas by compiling data from 23 studies and conducting thematic analysis.
• Facilitated 2 persona workshops to enhance design and research teams’ understanding of user needs, providing guidance for stakeholders in developing future user-centered initiatives.
• Published an article on Sneaking, a deceptive UX pattern, to educate readers about its impact and best practices for avoidance.

### Product Design Lead @ REV Delivery LLC.
Jan 2024 – Jan 2024 | Seattle, WA
• Led the redesign of the online CX
• Implemented data-driven solutions for the first carbon-neutral delivery service tailored for college students.
• Design decisions led to a 12% increase in returning customers and a 23% rise in conversion rates within the first month of release.
• Conducted 16 user interviews, 16 usability tests, and 3 heuristic evaluations to identify friction points and optimize components, resulting in a cohesive and contemporary mobile app design.
• Launched the redesigned mobile app on the App Store, achieving over 10,000 orders per month and more than 1,100 downloads within the first week, significantly increasing user engagement and expanding market reach.

### Sales Associate @ State Farm ®
Jan 2022 – Jan 2022 | San Francisco, California, United States
Engaged with 15+ customers daily, addressing requests, analyzing data, and ensuring high-quality customer service


## Education
### Bachelor of Science - BS in Informatics
University of Washington

### Minor in Data Science
University of Washington

### High School Diploma
St. Ignatius College Preparatory


## Contact & Social
- LinkedIn: https://linkedin.com/in/connor-chan

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Source: https://flows.cv/connorchan
JSON Resume: https://flows.cv/connorchan/resume.json
Last updated: 2026-04-13