# Constance C. > Strategic UX & Product Designer | Skilled Problem Solver & Optimizer | Stanford AI Location: San Francisco Bay Area, United States Profile: https://flows.cv/constancec Creative & thoughtful problem solver with 10+ years of experience in user experience, interaction design, mobile first design, and responsive web. • Passionate about innovation and enabling users to complete their tasks in the simplest and most efficient methods possible. • Delighted by utilizing information gained through user testing, research, and interviews to identify and empathize with the customer. • Driven by systems thinking with a holistic perspective to bring technical feasibility and customer experience to the product ## Work Experience ### Senior UX / Product Designer @ Microsoft Jan 2026 – Present ### Founder & Jill of All Trades @ The Adventures of Panda Bear Travel Site Jan 2017 – Present | San Francisco Bay Area Being "Jill" includes UX / UI / visual design, content & SEO strategy, content creation (photographical and written), social media marketing, affiliate marketing, Wordpress design, and more. The Adventures of Panda Bear is a travel blog specializing in detailed travel itineraries, travel tips, architectural experiences, and foodie recommendations. Through The Adventures of Panda Bear, we have partnered with brands such as Experience Grand Rapids CVB, Frank Lloyd Wright Trust, Chicago Architecture Foundation, Tempe Tourism CVB, See Monterey County CVB. https://www.theadventuresofpandabear.com ### Product Advisor @ Healthcare startup Jan 2025 – Jan 2025 Partnering with the engineering team to consult on product feature decisions and strategizing business & user value. ### Senior Product Designer @ Focused Endeavors Jan 2025 – Jan 2025 | San Francisco Bay Area ### World Traveler @ Sabbatical Jan 2024 – Jan 2025 | Worldwide Explored places such as South Korea, Bahamas, Hong Kong, Macau, Japan, and Netherlands. Also traveled domestically throughout the United States. • Strengthened real-time problem-solving skills by navigating unexpected train delays & cancellations caused by strikes, accidents, and other disruptions. • Improved mutual understanding by asking a multitude of questions to get to the right answers while communicating across language barriers and cultural contexts. • Demonstrated adaptability and flexibility when managing cultural differences and limited access to real-time information due to language barriers. • Gained deeper empathy for global users by engaging firsthand with different cultural norms, behaviors, and perspectives. ### Senior Product Designer @ McAfee Jan 2021 – Jan 2024 Responsive web product design, 0 to 1 identity protection product features (identity dark web, credit, & financial transaction monitoring), app-specific design systems, Figma master component pro, customer feedback analysis & synthesis, and design mentor. • Conceptualized, designed, launched, and maintained flows for end-to-end product features within identity protection. • Analyzed our target customers by creating customer journey maps for both new and existing users’ touchpoints. • Tested mockups and analyzed & synthesized data to gain feedback from users. • Identified moments where user feedback could be strategically gathered and created contextual surveys to gain customer insights. • Facilitated collaborative sessions and workshops across time zones to get feedback and insights from various teams. And gathered additional team members as necessary to ensure all the voices were heard. • Gathered and analyzed data from Adobe Analytics and Tableau in order to analyze customers’ paths through the product. Identified additional data points that could be measured to increase impact & improve future customer journey analysis in product and in feature. • Drafted roadmaps and schedules for the team involved within my project track organized within Figma and Confluence. • Created product requirements from a customer / user-centric perspective for upcoming product enhancements while maintaining business goals in mind. • Built strong relationships and collaborated cross-functionally with other teams including user research, product, engineering, data science, marketing, and more. • Mentored designers on the team and provided them feedback on their work and career guidance. Built schedules of work as a lead designer so that junior and mid-level designers had an organized backlog of work to draw tasks. ### Senior UX Designer / Project Lead @ Salesforce Jan 2019 – Jan 2021 | San Francisco, California, United States Lead UX designer on Salesforce.com & associated experiences - Virtual Events platform (i.e. Dreamforce, TDX) & Commerce Cloud Partner Marketplace • Streamlined UX processes within the organization by designing and maintaining a shared Figma library. • Tested aforementioned Figma wireframe library internally with members of the UX team to better inform future updates to the template. Created a research plan, determined a testing methodology, drafted interview questions and script, and provided a readout with actionable research insights. • Partnered with user research team by creating questions for users to answer as well as analyzing and synthesizing post-test findings. Performed guerilla testing by interviewing users when we were unable to formally do formal research with users due to timing and budget constraints. • Drafted high-fidelity wireframes and prototypes in Figma as proof of concept to show stakeholders how users will experience the Dreamforce virtual event experiences. Worked closely with development to add new features and enhancements to the framework specifically for Dreamforce while aligning with 2 week sprint cycles. Drafted questions for user testing alongside research team and leveraged testing results to improve upon the experience by making informed, customer-focused decisions. Performed site QA prior to event and during live launch calls. • Led conceptualization and design of Contact Us landing page by helping prospective and existing customers easily contact Salesforce sales and support teams via phone, live chat, or phone call. • Generated and analyzed Adobe Analytics and Contentsquare reports to discover site metrics and gain an understanding of user intent via real-life user flows, click-throughs, hover rates, session replays, and other key performance indicators. • Took the initiative to learn various new tools necessary for the job including Figma, Adobe Analytics, Contentsquare, SiteImprove, BrightEdge, and Google Analytics. ### Product Design Consultant @ Unknown Jan 2010 – Jan 2021 | San Francisco Bay Area I specialize in crafting seamless user experiences through a range of services, including information architecture, site mapping, user flows, and product design. I develop personas and user test to ensure that experiences are user-friendly and help users get their tasks done quickly and efficiently. My work spanned diverse platforms, from print marketing materials to responsive websites, mobile, and large-scale touchscreen interfaces, ensuring intuitive, user-centered solutions across all touchpoints. Client list: Advent Software, Alex & Ani, American Museum of Natural History, Aware Health, Bell Helmets, Blackburn, Cisco, Citrix, Driscoll's, eBay, Intel Capital, Kate Spade, Magento, Mueller Design, PayPal, Personal Health Cloud, Prysm, Salesforce, Skype, Socialcast, and Symantec. ### Senior User Experience Designer @ Symantec Jan 2019 – Jan 2019 | Mountain View, California UX & Interaction Design for Symantec.com and partner platform web experiences. • Created user flows, wireframes, and detailed annotations as UX functionality documents while working closely with PMs and development. • Modernized the partner demo provisioning system with updated web experience by working with internal constraints such as product-specific exceptions & requirements, security clearances, and integration limitations from the Salesforce product. • Drafted competitive analysis document to identify key areas of UX improvement within the Symantec.com website and presented detailed examples from competitors. • Designed a responsive company events page integrating multiple APIs to show different types of events while simplifying the experience for the end user using filters and search options to enable users to find the content they need. ### World Traveler @ Sabbatical Jan 2016 – Jan 2017 Explored countries such as Spain, Croatia, Iceland, United Kingdom, France, Netherlands, Belgium, Denmark, and the Philippines, and Hong Kong. Also traveled domestically throughout the United States. • Cultivated a global perspective by immersing in diverse cultures and understanding varied user viewpoints and behaviors. • Developed creative wayfinding strategies by navigating language and cultural barriers—mirroring the need for accessible & localized UX solutions. ### User Experience Architect @ eBay Enterprise (fka Silverlign Group) Jan 2013 – Jan 2015 | Campbell, CA Worked collaboratively with various clients to design amazing web and connected experiences, such as responsive web and large scale touchscreen. Clients included: Alex & Ani, American Museum of Natural History, Bell Helmets, Cisco, Citrix, Driscoll’s, eBay, Kate Spade, Intel Capital, Magento, Nature Made, PayPal, Prysm, Skype, Socialcast, and more. • Conceptualized and designed cross-platform wireframes for a user's journey to Alex and Ani brand awareness from initial in-store touchscreen experience in Las Vegas to takeaways visible on-the-go via email or mobile phone. • Completed thorough UX/interaction research on large-scale 3D touchscreen experiences to provide users with the best possible experience. • Exhibited exceptional attention to detail and analytical user research skills while crafting usability report for the Kate Spade e-commerce website. The document included prioritized action items and examples to help improve their site. • Drafted high-fidelity wireframes improving upon a client's existing UX language to create a cloud service management product over the course of 2 consecutive phases. • Balanced intense deadlines with many last minute updates as lead UX designer on eBay Careers responsive website redesign while simultaneously managing and delegating project work to fellow user experience designers. • Over-delivered to the customer by presenting twice the number of templated wireframes requested for the initial PayPal notifications portal redesign project. This work led to a contract for a second phase to complete the remaining site pages. • Wrote detailed "how-to" documentation to share knowledge and help upskill peers on the team. ### User Experience Designer @ Silverlign Group, Inc. Jan 2012 – Jan 2013 | Campbell, CA • Conducted thorough heuristic evaluations of Magento website and two key competitors’ to present findings/recommendations to important stakeholders.Three user types were analyzed for a total of 27 evaluations. • Compiled cloud networking product UX/interaction guide to be used in 100+products and applications based upon client's interaction models and UX paradigms. • Gathered requirements to create wireframes and flows for e-commerce websites, including the Bell Helmets responsive site optimized for three breakpoints: desktop, tablet, and mobile phone. • Consulted with clients remotely and on-site to gather requirements from key stakeholders. ### Graphic Designer @ Mueller Design Jan 2010 – Jan 2012 | Oakland, CA Assisted in graphic design production, including animated banner ads, poster campaigns, and corporate documents. Clients included: Advent Software ### Mobile UI / UX Designer, iOS Apps @ Leapfactor Jan 2010 – Jan 2012 | Mountain View, CA Designed iOS apps for clients in various industries, including legal, e-commerce, and more. • Demonstrated outstanding innovation while designing iOS interfaces for a timekeeping app for lawyers, complete with workflow, user interactions, wireframes and mockups with strong attention to detail. • Ensured milestones and requirements were met with an aesthetically pleasing, clean, and usable design. • Designed iOS interfaces, complete with stunning imagery, layouts, and icon sets. • Focused on app development process with workflow, user interactions, wireframes, and mockups. • Created design elements including logo identities, white paper, infographics and other marketing materials. ## Education ### BA in Visual Design, Economics, Psychology (minor) University of California, Davis ### Professional Certifications in Web & Mobile Application Development College of San Mateo Jan 2024 ### Business in Economics Fudan University ### Economics in Finance The University of Hong Kong ## Contact & Social - LinkedIn: https://linkedin.com/in/constancecheung - Portfolio: http://www.constancecheung.com --- Source: https://flows.cv/constancec JSON Resume: https://flows.cv/constancec/resume.json Last updated: 2026-03-30