# Corinna Hinke McAteer > Product Design Lead | Sr UX Manager | Ex-Google | Ex-eBay Location: San Francisco, California, United States Profile: https://flows.cv/corinna I’m a UX design leader passionate about shaping enterprise and consumer platforms at global scale. I led UX strategy, design systems, and large-scale product transformations that delivered measurable impact—raising user satisfaction by double digits and saving hundreds of thousands of hours annually. UX LEADERSHIP AT SCALE • Scaled Google’s internal design system (GM3) to 130+ teams, driving a 23% increase in adoption of consistency assets and enabling 20% efficiency gains for design and front-end engineering • Reimagined Google’s internal HR help experience, increasing user satisfaction by 36 points (54% → 90%) and saving 125,000+ hours annually • Transformed performance management tools through a multi-year, 170-person cross-functional initiative, recognized as a “sea change” in employee experience BUILDING TEAMS & CULTURE • Built and mentored high-performing design teams of up to 17—including managers—through coaching, career development, and establishing OKRs • Fostered inclusive, psychologically safe environments that elevated design maturity and enabled people to thrive • Established scalable processes and governance, including a design consistency review program that improved accessibility, velocity, and reduced UX/engineering overhead STRATEGIC INFLUENCE & IMPACT • Partnered with executives to align design system strategy with business objectives, influencing adoption and shaping cohesive product development • Delivered cross-functional alignment by facilitating Design Thinking workshops across HR, PM, Engineering, Research, and Content—building shared vision and scalable roadmaps • Championed human-centered design by embedding continuous testing, iteration, and feedback loops into enterprise workflows, ensuring usability while integrating new technologies like AI • Built solid foundations to integrate AI into work processes, decision-making, and problem-solving, leveraging experience with complex enterprise workflows while preserving user trust and usability CORE SKILLS UX Strategy & Vision | Cross-Product Design Leadership | Design System Strategy & Governance | Human-Centered Design | Team Leadership & Mentorship | Inclusive & Psychologically Safe Environments | Career Development & Coaching | Scalable UX Processes & Operations | Design Thinking & Workshop Facilitation | Continuous UX Testing & Iteration | Stakeholder Management & Executive Influence | Cross-Functional Team Alignment | Accessibility & Inclusive Design | Emerging Technology Integration (AI, etc.) | User Research Integration | Scalable Workflow & Operational Efficiency ## Work Experience ### UX Strategy Leader @ ServiceNow Jan 2026 – Present | San Francisco Bay Area Partnering with the Digital Technology team to shape bold, future-focused experiences that drive digital transformation at scale. • Leading alignment for connected, experience-centric solutions by leveraging design thinking and high-impact storytelling to bridge the gap between vision and execution. • Driving AI-driven innovation through experience strategy for integrated workflows that deliver transformational solutions across the enterprise. • Building strong cross-functional partnerships to turn visionary concepts into scalable, holistic strategies that drive measurable impact. • Executing high-level strategies within a fast-paced environment dedicated to "making the world work better" for employees and customers alike. ### Senior Staff UX Manager @ Google Jan 2022 – Jan 2025 | San Francisco, California, United States • Scaled Google’s internal design system (GM3) to 130+ teams, driving 21% increase in adoption and enabling 18% faster design and engineering cycles. • Partnered with UX Program Management and external agencies to deliver a scalable component build plan, ensuring long-term adoption across the ecosystem. • Instituted an organization-wide UX consistency and accessibility review process, reducing rework and accelerating product delivery. • Building and leading high-performing teams by creating an environment where every voice is valued and heard, helping each person thrive by providing thoughtful assignments and honest feedback, which empowers collaboration, supporting one another, and delivering exceptional results. ### Staff UX Manager @ Google Jan 2015 – Jan 2022 | Mountain View, Sunnyvale, San Francisco • Directed a multi-year redesign of Google’s performance management platform with a 170-person cross-functional team, praised internally as a “sea change” in employee tools. • Reimagined Google’s HR help experience by consolidating 40+ sites into one unified platform—raising satisfaction scores from 54% → 90% and saving 125,000+ hours annually. • Advocated for employee needs through Design Thinking workshops, securing executive alignment and stakeholder buy-in for enterprise-wide change. ### Senior UX Designer @ Google Jan 2011 – Jan 2015 | Mountain View, California, United States • Designed and launched Google Maps for Business on desktop and mobile, enabling organizations to publish custom maps integrated into Google Maps. • Led UX for the initial Google Contacts app, shaping visual design, front-end implementation, and integration with Google’s first design system. • Co-invented a patented contact/profile concept in collaboration with the Google+ team. ### Principal User Experience Design @ ReputationDefender Jan 2010 – Jan 2011 | Redwood City, CA • Defined the UX vision for privacy, reputation management, and child social media monitoring tools, balancing user trust, usability, and business growth. • Designed dashboards and user flows that improved clarity and adoption among enterprise clients. ### Principal User Experience Design @ Laszlo Systems Jan 2008 – Jan 2010 | San Mateo, CA • Designed the exhibitor site for Warner Bros. while part-time working on-site at their studios, which involved designing the enterprise collaboration and communication solutions and usability of complex workflows. ### Principal & Manager User Experience Design @ eBay Jan 2007 – Jan 2008 | Campbell, California, United States • Defined the user experience vision and led complex design projects across multiple regions, including creating and managing offshore teams in India and collaborating with teams in China/Shanghai. • Raised the bar for design quality, mentored other designers, and championed a user-centric approach throughout the organization. ### Design Manager @ eBay Jan 2002 – Jan 2007 | Berlin, Germany • Delivered UX for global e-commerce flows across Germany and the U.S., driving consistency across regions. • Built and led a design team, mentoring ICs and shaping design practices during eBay’s global expansion. ### Graphic Web Designer @ eBay Jan 2001 – Jan 2002 | Berlin, Germany • Crafted and delivered graphic design and user experience solutions for German e-commerce platform. • Championed the design and UX of localized e-commerce experiences to meet the needs of the German market. ## Education ### Diploma in Medien Design L4 Institute for Digital Communication, Berlin, Germany ### Mediadesign University of Applied Sciences ## Contact & Social - LinkedIn: https://linkedin.com/in/corinnahinke --- Source: https://flows.cv/corinna JSON Resume: https://flows.cv/corinna/resume.json Last updated: 2026-04-13