# Courtney Chase

> Taking a break from product design to be with my kids; not open to new career opportunities

Location: San Francisco, California, United States
Profile: https://flows.cv/courtneychase

I'm a product designer with a focus on strategy, architecture, and interaction design. I specialize in solving complex problems with simple, elegant user experiences. 

Specialties:
• Customer-centered strategy and design
• Product management and strategy
• Information architecture
• Interaction design
• Storytelling
• Content strategy
• Business concept visualization
• Process visualization

## Work Experience
### Sr. Product Designer @ Twitter
Jan 2014 – Jan 2019 | San Francisco Bay Area

### UX Designer @ Namo Media
Jan 2013 – Jan 2014
Namo Media was acquired by Twitter in June 2014!

Namo Media was a native mobile advertising company focused on building a premium ad format with a great user experience. We were funded by Google Ventures, Betaworks, Trinity Ventures, and Andreessen Horowitz.

### UX Designer @ Hearsay Social
Jan 2012 – Jan 2013
Hearsay Social is the leading enterprise social sales and marketing platform for Fortune 100 banks, insurance companies, and retail organizations including AXA, JPMorgan Chase, Goldman Sachs, Allstate, Northwestern Mutual, and Zurich Financial.

at Hearsay I...
• initiated big-picture opportunity meetings with senior leadership, including the CTO, VP of Engineering, and VP of Product
• established a more design-centered culture through both team-wide presentations and individual and small-team relationships
• established relationships with customer-facing teams, including Sales and Customer Success, to stay connected to customer feedback and opportunities from all angles
• helped focus roadmap planning by emphasizing customer-centric design strategy and advocating for the bigger picture
• helped employees across the company understand product design opportunities by posting big-picture sketches and wireframes on a "design wall"
• supported design needs for the roadmap while working towards a more cohesive experience across the product

### Senior Experience Designer / Content Strategist @ Awasu Design
Jan 2010 – Jan 2012 | San Francisco, CA
for client engagements...
• designed conceptual models and information architecture to simplify complex systems
• sketched concepts and produced high-fidelity wireframe walkthroughs of interaction flows
• led content strategy activites, including content modeling, copywriting, and infographic-concepting
• wrote usability test scripts and supported moderators during tests
• led customer-centric design workshops with clients and synthesized results to identify goals
• designed cohesive frameworks while supporting ongoing work on new and existing features
• presented to clients independently and alongside the Design Director

internally...
• guided the team in concepting and executing design solutions
• coached team members on interaction design and effective client communication
• created pitch concepts and proposals for business development
• played a leading role in internal rebranding and redesign efforts
• influenced a collaborative, positive, and professional office atmosphere

### Content Strategist @ CB Creative Copywriting
Jan 2005 – Jan 2011
• created communication strategies and identities for small brands
• copyedited materials for print and web
• developed and maintained style guides to keep copy consistent across a brand
• provided information architecture and navigation guidance for web
• advised clients on social media strategies

### Copyeditor @ Australian Good Taste Magazine
Jan 2007 – Jan 2008

### Project Officer @ NSW Health
Jan 2007 – Jan 2008

### Writer/Editor @ Fukuoka Now
Jan 2005 – Jan 2007

### Instructor @ Japan Exchange and Teaching Program(me) (JET)
Jan 2004 – Jan 2007


## Education
### BA in English, Economics
Stanford University
Jan 2000 – Jan 2004

### Human Factors International - Usability Analysis
Jan 2011 – Jan 2011

### Paso Robles High School
Jan 1996 – Jan 2000


## Contact & Social
- LinkedIn: https://linkedin.com/in/courtneybchase
- Portfolio: http://awasudesign.com

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Source: https://flows.cv/courtneychase
JSON Resume: https://flows.cv/courtneychase/resume.json
Last updated: 2026-03-25