Simplified complex product technologies into intuitive explanations for non-technical users.

Applied structured problem-solving to identify customer pain points and recommend tailored solutions.

Delivered high-quality user experiences in a fast-paced environment while assisting a high volume of customers.

Collected and incorporated customer feedback to refine recommendations and improve overall service outcomes.

Designed, developed, and deployed as the lead frontend engineer on new features utilizing React, TypeScript, Yjs, and PixiJS, including text nodes, comment functionalities, customizable project/product lists, and other collaborative tools, streamlining workflows and enhancing real-time collaboration across teams.

Led UX quality initiatives at the project level, ensuring scalable, user-centered solutions that improved usability and performance across the platform.

Built a Pinterest integration, adopted by 12% of active users, allowing seamless import of design inspiration from Pinterest to user canvases, enhancing content discovery and platform engagement.

Developed a secure view-only presentation mode for our multiplayer PixiJS CAD canvas that was utilized by 86% of the ~9k user base within the first 6 weeks after release.

Conducted mock interviews and resume reviews after graduates finished the program and began their job search.

Led a company-wide initiative to make the website fully accessible to WCAG AA & A standards, collaborated with product and design colleagues to keep new features compliant.

Conducted technical interviews for prospective engineers to ensure positive team dynamics and consistent bar-raising.

Developed requirements to improve satisfaction ratings based on user research.

Defined the roadmap and secured buy-in for the project from upper management.