Works cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes eLearning, instructor-led, virtual instructor-led training, and blended learning content)

Designs and develops knowledge and performance-based learning checks, and assessments to verify learning

Orchestrates end-to-end project management for learning design initiatives, ensuring seamless execution and delivery within established timelines across multiple business unit

Knowledge of instructional design theories and principles, ADDIE model, and Gagne's Nine Events of Instruction

Strong skills in graphic design, multimedia content creation, and storyboarding

Translated instructional concepts into innovative, on-brand, interactive learning solutions; updating existing content and creating new content

Work cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes online, classroom, virtual instructor-led training and blended learning content).

Worked with stakeholders across the organization to identify learning needs for employees and customers

Designed and developed knowledge and performance-based learning checks, and assessments, and other mechanisms/methods to verify learning

Kept the CEO & COO appraised of all departmental needs, increases, and potential risks

Research, selected and implemented a new Learning Management System (LMS)

Curriculum builds - Works closely with trainers to accurately define, design, develop and implement LMS curriculum builds to support role-based training

Worked cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes online, classroom, virtual instructor-led training and blended learning content).

Worked with stakeholders across the organization to identify learning needs for employees and customers

Designed and developed knowledge and performance-based learning checks, and assessments, and other mechanisms/methods to verify learning

Designed and developed new eLearning assets to support internal training and a customer certification program

Translated instructional concepts into innovative, on-brand, interactive learning solutions; updating existing content and creating new content

Performed administrative duties, as required, including leading the maintenance of content and training records and LMS management

Corresponded with stakeholders weekly using educational technology, email, and newsletters

Daily collection and analysis of data to guide and support client learning

Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings.

Developed and implemented a training strategies with corresponding curriculum to achieve organization’s goals

Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals

Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint

Collaborates daily with departments to plan curriculum, create and analyze both assessments and standards

Developed curriculum and various training materials for diverse clients with specific learning needs, including learning disabilities and English as a second language

Critically reflects on teaching pedagogy to develop as a professional educator, as well as seek professional feedback from mentors and administrators