• Launched a new patient portal web app and integrated customer support platform, dropping patient message response times and COGS, increasing margins by 15%

• Rolled out fee-for-service model and built insurance collection and co-pay capabilities, reducing monthly churn by 40% and patient out-of-pocket costs by 50%

• Aligned roadmap across portfolio with annual and quarterly OKRs

• Grew product team from team of two post-seed to team of 6 PMs and 2 designers, overseeing five verticals: Clinical, Member, Data, Payor, and Growth

• End to end product development for Peer Support Groups, reducing severe depression (PHQ-9) by 55% and increasing retention by 30% after six months among cohort participants

• Built automations for care team workflows, decreasing COGS by 10% as company grew 10x

• Improved new member buy-flow, boosting “get started” to purchase conversion by 10%

The CARE Innovation team incubates and launches models that shift power in our sector and our world. We believe true innovation comes from the change agents working closest to the problem. Leveraging CARE’s unparalleled work in communities across 100 countries worldwide, we surface new approaches to humanity’s greatest challenges. Then, we incubate the models—and develop the leaders—to transform the field.

• Consulted on 20+ digital applications and social enterprises, partnering with NGOs, government agencies, and entrepreneurs across Asia and Africa

• Managed team of 4 UX Designers and Analysts to build and validate digital prototypes, business models, and service designs

• Launched Care Corps, a humanitarian gig-work platform, CARE USA’s domestic COVID-19 response