# Dan Graap

> Software Engineer at Arrived 🏡

Location: Greater Boston, United States
Profile: https://flows.cv/dangraap

Engineer with a customer service and product management background.

Outside of work I'll usually be found skiing or racing my bike ⛷ 🏔 🚴‍♂️

## Work Experience
### Senior Software Engineer @ Arrived
Jan 2023 – Present
Currently focused on building Arrived's fast and reliable real estate trading platform (buying/selling shares, paying out dividends, settling trades, etc.)

Empowering the world to build wealth through modern real estate investing.

https://www.linkedin.com/redir/suspicious-page?url=https%3A%2F%2Farrived%2ecom

### Software Engineer @ Arrived
Jan 2022 – Jan 2023

### Software Engineer @ Drift
Jan 2021 – Jan 2022
On the Feature Management team (October 2021 - May 2022) rethinking how our product org managed all stages of the feature lifecycle from Testing through Early Access and General Availability.

On the International team (April - October 2021) unlocking sales in EMEA by making significant platform changes and coordinating Drift Engineering to meet the needs of our future European customers.

### Product Manager @ Drift
Jan 2019 – Jan 2021 | Boston, Massachusetts, United States
Lead multiple teams working on Drift's Email SKU (https://www.drift.com/platform/email/). Cross-functionally drove the product through a full rebranding and relaunch after acquisition of Siftrock, reimagined our reporting, and built several smaller features to support our long term strategy. 

Built a brand new product - Conversational Email Bots. Concepted, validated, and launched this product to dozens of happy customers in support of Drift's multi-year strategic plan. Check Email Bots out here: https://www.drift.com/platform/email/bots/

Promoted from Associate Product Manager in October 2020

### Senior Customer Advocate @ Drift
Jan 2017 – Jan 2019 | Boston, Massachusetts, United States
Spent time establishing or owning every facet of the support organization up through its growth to 20+ members with 24/7 coverage. In the last 6 months, I took on a formal leadership role as the first Senior Customer Advocate. 

A catch-all role for Sales Engineer, Solutions Engineer, Onboarding, CS Ops, Business Analyst... before we were big enough to fill those slots.

Recognition: 
- Drift President's Club, 2018 (awarded to Top 10% performers)
- Customer Champion of the Month, March 2019 (voted in organization-wide survey)

### Assistant Coach - Fencing @ Boston College
Jan 2018 – Jan 2019
Assistant coach for Division I ACC Fencing team - Foil

- Team finished with the first winning record across Men's and Women's teams since 2015 season. This was the season directly after the head coach of 20+ years retired and the former assistant coach stepped into that role.

### Impaired Driving Course Instructor @ National Council on Alcoholism and Drug Dependence
Jan 2014 – Jan 2014 | Carmel, NY
- Presented to and engaged with groups of 20-40 high school seniors (on Saturday mornings) on the dangers of distracted driving

### Quality Controller / Metal Processor @ Brookfield Resource Management Inc.
Jan 2014 – Jan 2014 | Elmsford, NY
- Managed the quality of material batches before their sale to local and international companies
- Processed and sorted non-ferrous metals after their purchase


## Education
### Bachelor's degree in Political Science; Minor in Computer Science
Boston College

### High School Diploma
Hackley School


## Contact & Social
- LinkedIn: https://linkedin.com/in/graap

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Source: https://flows.cv/dangraap
JSON Resume: https://flows.cv/dangraap/resume.json
Last updated: 2026-03-31