Responsible for shaping and building out internal systems to ingest external patient data streams, shaping and making that data available to the rest of our platform.

✔ Collaborated as part of a global team to build out new hospital integration software. resulting in a 100x reduction in cost, and reducing technical onboarding time from several months to a few minutes.

✔ Shaped and built new features leveraging FHIR API based connections into a highly extensible, elastic and resilient system capable of securely processing ~30k requests/hr to dozens of hospitals across the U.S.

✔ Supported non-technical staff streamlining customer onboarding, updating internal logic, revising processes to reduce staff workload.

✔ Collaborated with Clinical staff to identify and shape new platform features .

Guide microservice and UI feature development with CEO and senior engineering staff based on customer drivers and product roadmap. Primary customer relationship owner driving customer and platform development to improve satisfaction and encourage advocacy in and outside the organization.

✔ Lead development of dynamic process configuration UI. Enabling platform users to more rapidly implement their workflows on our platform and reducing data flow between steps.

✔ Designed and implemented custom container orchestration microservices to handle application workflows, reducing execution times, and enabling new features to be implemented more rapidly

✔ Drove DevOps/SRE team implementation of microservice logging, and monitoring (Logstash, Prometheus, & Kibana)

✔ Developed core Node micro services responsible for coordinating transaction flow on the platform and enabling our bot to platform interface

✔ Managed a long-running customer project to achieve full global production deployment. Collaborating across multiple teams to refactor core customer functions for greater stability and performance to meet their critical business drivers

✔ Advocated for internal micro-service Architecture redesign to leverage cloud provider container management tools(EKS,ECS, Fargate, etc) to reduce operational workload, improve application performance and reduce operating costs.

✔ Owned feature development of a low/no-code feature set to enable users to more rapidly automate business processes without specific coding knowledge.

✔ Responsible for the continuous development of Annotation UI feature set including development of new sub-features, incorporating customer and internal feedback, improving its responsiveness and customization for our users.

Collaborated with A.I. and product teams at Decision Engines to design and deliver critical application features allowing users of the platform to design, monitor and interact with their automated intelligent business processes.

Integral part of the largest staff group in the organization. Provided multiple weekly algorithm lectures, one on one tutoring, . Creating a positive, high growth experience for our students. Fostering strong foundations of programming skills, autonomous learning strategies, and clear technical communication among the students.

Lead Citrix Operations Team, responsible for ensuring smooth operation and 24/7/365 availability of Citrix environment for hospital system with 15+ sites across four states & 20,000+ users. Trusted technical resource for clients for identifying business drivers for customization of technology solutions and promptly addressing pain points. Managed 4 direct reports. Hired & training two employees.

✔ Stepped in to lead a conversion project through completion when its manager exited the company. Completed project over 4 weekends with zero interruptions to patient care.

✔ Reduced operational incidents by 70% by improving communication and incident handling processes, team responsiveness and issue resolution rate.

✔Achieved closure of all pending issues unresolved by the previous support team within 12 months.

✔ Developed and implemented new testing and incident handling and project management technologies that reduced average request completion time by 50%.

✔ Revamped request process boosting positive feedback by 500% on end user surveys.

✔ Received excellent performance evaluation ratings from supervisor and was frequently recognized for top performance and positive client reviews in company meetings.