Promoted to Senior Software Engineer in recognition of multi-year technical ownership of critical services, infrastructure leadership, and cross-functional collaboration.

• Serve as sole technical owner of critical Python-based configuration management service for 3+ years, architecting for horizontal scalability and resolving performance bottlenecks; handle thousands of concurrent connections with sub-100ms latency for live events

• Lead AWS infrastructure expansion using Terraform and Kubernetes (EKS), deploying multi-region services across API Gateway, Aurora, EC2, and ElastiCache with modular IaC patterns and GitOps-based continuous delivery via Helm charts and ArgoCD

• Develop custom pytest plugin enabling parallel test execution with intelligent dependency-aware ordering, significantly reducing CI/CD pipeline execution time

Advanced to Software Engineer role, taking on broader technical responsibilities across backend development, infrastructure automation, and quality assurance.

• Apply Test-Driven Development (TDD) methodology to transform 5,000+ lines of untested legacy Flask-restx and SQLAlchemy code from inconsistent, duplicative implementation to readable, extensible system with comprehensive test coverage

• Refactor and expand AWS infrastructure using Terraform and Kubernetes (EKS), deploying multi-region services across API Gateway, Aurora, EC2, and ElastiCache with modular Infrastructure-as-Code patterns

• Create Appium-based test automation for iOS and Android applications testing diverse scenarios including network connectivity changes and permission modifications, substantially reducing manual QA effort and accelerating release cycles

• Collaborate with Design, Mobile, Marketing, Operations, and Sales teams to align technical implementation with business objectives

Initial role at Mixhalo combining software engineering with hands-on field deployment operations, bridging product development with real-world venue implementations.

• Lead end-to-end deployment planning and execution for venues serving up to 20,000 attendees including Red Rocks Amphitheatre and Stern Grove, handling RF site surveys, antenna placement optimization, network configuration, and complex audio-to-network integration

• Design comprehensive acceptance testing framework covering the complete signal flow: on-site servers to backend infrastructure and access points, through to iOS and Android applications

• Translate field deployment insights from hands-on venue operations into actionable product requirements, influencing roadmap priorities based on real-world operational constraints

• Mentor professional services engineers on deployment processes, on-site troubleshooting, and technical problem-solving methodologies

• Led team of 7-12 Network Support Engineers, providing technical mentorship, case escalation support, and driving

operational improvements

• Established 1:1 coaching frameworks and team processes that improved individual performance and customer satisfaction

metrics

• Served as technical escalation point for enterprise customers, defining resolution strategies for complex network issues

across Meraki’s complete product portfolio

• Collaborated with engineering teams to prioritize bug fixes and feature requests based on customer impact analysis

• Provided expert technical support for Cisco Meraki’s complete product portfolio (wireless APs, firewalls, switches, cameras, MDM, VoIP)

• Identified, reproduced, and documented software defects with comprehensive technical reports, contributing to product

stability improvements

• Troubleshot complex multi-site network deployments, developing deep expertise in wireless protocols, routing, and security