Led end-to-end product design process across discovery, ideation, prototyping, testing, and delivery. With a focus on translating business objectives into intuitive, user-centered design solutions.

Partnered cross-functionally with Product, Engineering, Customer Success and Marketing to align design with roadmap goals. Advocated for UX best practices, accessibility standards, and design consistency throughout platforms and digital experiences.

Designed and launched Conversation Analytics, which improved active customer engagement by 9.6%. Improved user satisfaction (Product CSAT) by +1.2% through usability improvements and feature launch.

Introduced scalable design systems that improved consistency and reduced design debt.

• Rapid iteration of wireframes and prototypes for educational mobile app.

• Leading UX team meetings in Zoom/video conference by coordinating, surveying team for ideas, posting summary for group on Slack.

• Investigating 3rd world mobile technology usage and internet connections, presenting and live-testing prototype with international students.

Client-facing role where I work with both key and new accounts, educating on design considerations and conservation techniques, project management, and working with design and production team to best solve client needs.