As the primary researcher for core aspects of ServiceTitan, I handle areas like platform search & navigation, AI & virtual agents, and mobile experiences. Additionally, I lead programs to improve team bonding and mentorship at the organization and department levels.

As the main researcher supporting Workday Expenses, and Zimit, I handled strategic and tactical projects supporting these products, managed research planning, improved work processes, and even gave a talk at a company conference.

As the most experienced researcher in Citrix’s Bay Area office, I provided leadership and research services in supporting Citrix enterprise and consumer products as well as strategic research needs in early AI areas like virtual assistants.

As the sole UX researcher at Pearson’s Clinical Assessments division, I handled all UX research needs for the entire group and supported multiple paper and digital products for adults and children in clinical and education settings.

As a UX consultant servicing major tech companies like Dell and HP, I partnered with client teams as the sole researcher to uncover insights across hardware and software products for enterprise and consumer markets.