# Daniel Hor > UX researcher with broad experience in research, design, technology, communications, and leadership Location: San Francisco Bay Area, United States Profile: https://flows.cv/danielhor Hello! I’m a versatile, multi-talented UX professional with 10+ years of research experience, and proven skills in design, IT, communications, and AI. I hold degrees in psychology and computer science; have worked in journalism and various industries; and lead community and work initiatives. I’m serious about doing good work to create great experiences for people, and being a decent human. I seek a position with opportunities to lead, learn, and innovate. ## Work Experience ### Senior User Experience Researcher @ ServiceTitan Jan 2023 – Present | San Francisco Bay Area, California As the primary researcher for core aspects of ServiceTitan, I handle areas like platform search & navigation, AI & virtual agents, and mobile experiences. Additionally, I lead programs to improve team bonding and mentorship at the organization and department levels. ### UX Researcher @ Workday Jan 2020 – Jan 2022 | Pleasanton, California As the main researcher supporting Workday Expenses, and Zimit, I handled strategic and tactical projects supporting these products, managed research planning, improved work processes, and even gave a talk at a company conference. ### Sr. Product Design Researcher @ Citrix Jan 2018 – Jan 2020 | Santa Clara, California As the most experienced researcher in Citrix’s Bay Area office, I provided leadership and research services in supporting Citrix enterprise and consumer products as well as strategic research needs in early AI areas like virtual assistants. ### Sr. User Experience Researcher @ Pearson Jan 2017 – Jan 2018 | Austin, Texas As the sole UX researcher at Pearson’s Clinical Assessments division, I handled all UX research needs for the entire group and supported multiple paper and digital products for adults and children in clinical and education settings. ### UX Researcher @ Human Interfaces, Inc Jan 2013 – Jan 2017 | Austin, Texas As a UX consultant servicing major tech companies like Dell and HP, I partnered with client teams as the sole researcher to uncover insights across hardware and software products for enterprise and consumer markets. ### User Research Intern @ Human Interfaces, Inc Jan 2012 – Jan 2012 | Austin, Texas In this transitionary role, I obtained first-hand experience on how to be a successful UX consultant working to fulfill the research needs of our clients. My strong contributions here even as an intern were recognized early on, and I was offered a full-time position at the consultancy upon completing graduate studies. ### Graduate / Teaching Assistant @ New Mexico State University Jan 2009 – Jan 2011 | Las Cruces, New Mexico • Assist in teaching duties for undergraduate-level introductory psychology course • Conduct review sessions and perform duties as stand-in instructor when needed • Perform class administrative and record-keeping duties • Moderate online discussion boards for students • Run human factors & psychology experiments • Manage and maintain research lab • Provide technical assistance for online and distance-learning tools ### News Copy Editor (Sub-Editor) @ Star Publications (M) Bhd Jan 2003 – Jan 2009 | Petaling Jaya, Malaysia • Select news articles & pictures for publication in a national daily newspaper • Design newspaper pages using desktop publishing software • Edit articles to improve readability, correct errors, and to fit house style and length • Write headlines, picture captions, and other text as needed • Manage publication, editing, and design of supplements in collaboration with writers ### Advertising Department Writer @ Star Publications (M) Bhd Jan 2001 – Jan 2003 | Petaling Jaya, Malaysia • Interview people and research information to write advertising-focused feature articles • Review and edit articles & press releases • Research and present internal industry report for advertising department ## Education ### M.A. in Psychology (Engineering Psychology focus) New Mexico State University Jan 2009 – Jan 2012 ### B.S. in Computer Science Michigan Technological University Jan 1998 – Jan 2000 ### Computer Science INTI Jan 1996 – Jan 1998 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/daniel-hor --- Source: https://flows.cv/danielhor JSON Resume: https://flows.cv/danielhor/resume.json Last updated: 2026-04-07