# Daniel Kahn > Product Designer (UI/UX/Interaction Design) experienced in B2B and B2B2C products, with a background in start-up Product Management and Customer Success Location: Mountain View, California, United States Profile: https://flows.cv/danielkahn ## Work Experience ### Staff Product Designer @ Intuit Jan 2025 – Present | Mountain View, California, United States Leading product design initiatives for the Foundations team within Intuit's AI-powered platform for the delivery of live services and support. Defining and designing core experiences, components, and patterns that underpin the systems used for customer support and the delivery of live expert services, including flagship products like TurboTax Live and QuickBooks Live. Collaborating closely with cross-functional partners (Product Management, Engineering, Research) to translate complex technical capabilities, including AI/ML models, into intuitive and effective user experiences for internal experts and agents. Driving the design vision and strategy for foundational platform elements, ensuring scalability, consistency, and high-quality user interactions across various Intuit services. Championing user-centered design principles, conducting user research and usability testing to inform design decisions and iterate on solutions. Leveraging AI tools and techniques to accelerate and enhance the design process, from ideation to prototyping. Mentoring other designers and influencing design best practices within the team and the broader Intuit design community. ### Senior Product Designer — Interaction Designer @ Intuit Jan 2023 – Jan 2025 | Mountain View, California, United States ### Head of Product and Design @ Hellohire - Virtual Interview Platform Jan 2021 – Jan 2023 | Mountain View, California, United States HR-tech startup, making virtual interview software for hiring at scale. Used by employers including Staples, Skechers, Loblaw Companies, and MLSE (Toronto Raptors NBA, and Maple Leafs NHL). I led Product Management and Product Design as both an individual contributor (IC) and people manager. Product Design (IC) • Designed and launched new capabilities including, free trials, customer onboarding, license management, reporting, interview cancellation, and post-interview feedback. Responsible for user research, prototyping, the design system, testing, HiFi design, pre-release acceptance testing, and content design (including working with translators for Spanish and French). Product Design (Manager) • Hired and managed one Product Designer FTE and one contractor. Product Management • Conducted market research, led roadmap prioritization, defined solution requirements and scope, introduced workflows and tools for cross-discipline collaboration (e.g., co-authored product requirements documents (PRDs), ran weekly “dog-food” sessions). Additional contributions • As a small startup, I took on other roles as needed including customer support, QA, grant writing, customer demos for sales and onboarding, knowledge base articles, and video creation for sales, onboarding, and support. Toolkit • Figma, Miro, Storybook, PostHog, Atlassian suite (Jira, Confluence), Asana, Final Cut Pro, Adobe Suite (Photoshop, Premiere), Google Suite (Sheets, Docs, Slides, Analytics) ### Senior Product Manager @ MindBeacon Jan 2020 – Jan 2021 | Toronto, Ontario, Canada Sr. PM for the patient experience on the Cognitive Behavioral Therapy (CBT) platform. Patient intake • Conducted a usability audit of the intake process, documented friction and bugs, and prioritized development. Kids Help Phone partnership/integration • Worked with KHP to design and implement the integration of KHP counselors into the Mindbeacon platform. ### Group Product Manager @ Book4Time Inc. Jan 2020 – Jan 2020 | Toronto, Canada Area Group PM for spa enterprise business management platform used by chains including, Four Seasons, Hilton, Equinox, and Marriott. Managed team of 5: 3 other Product Managers, 1 Product Designer, 1 Technical Writer. Distributed work based on area of expertise. Created company product roadmap in collaboration with department leads and Sr. Leadership Team. Continued IC PM contributions. ### Product Manager @ Book4Time Inc. Jan 2019 – Jan 2020 | Toronto, Canada Area E-commerce service booking — led the migration of 3 online booking products into a single mobile responsive product. Direct Bookings marketplace pilot — idea to launch over 6 months, >$10k in pilot bookings. Pre-Appointment Forms — sunset integrations with 3rd party spa management platforms, and enhanced the integration with Book4Time’s core spa management platform. ### Host and Founder @ The Why And The What Product Management Podcast Jan 2019 – Jan 2020 | Toronto, Canada Area Host and founder of an interview-based Product Management podcast, speaking with Product professionals from various backgrounds about their careers, best practices, and trends. Apple Podcasts USA top 50 on the “careers” chart (position 35), 17 episodes, >25k listens in 56 countries. Recommended by: • Gainsight, one of the eight podcasts selected for "The Ultimate List of Product Management Resources: Books, Blogs, and More" • Userpilot, one of six podcasts selected for "Product Management Resources: All you need in your first 90 Days as a Product Manager" ### Director of Customer Success @ QuickTapSurvey Jan 2014 – Jan 2018 | Toronto, Canada Area One of three department heads in a 35-person startup and member of the six-person strategy team (CEO, CTO, 3x Directors, Strategy Manager). Team Responsibilities • Built and led the Customer Success team, which delivered technical support, new account onboarding, and account management. • Grew the Customer Success team to 6 employees. • Participated in monthly company planning strategy sessions. • Coached the Support Team on production issue reproduction and documentation. • Owned the relationship with >$10k/year accounts – onboarding, renewal, expansion, and support. Product Responsibilities • Conducted UX/UI customer interviews to gather user feedback on new features and uncover friction points in the mature areas of the platform. • Worked with the Lead Designer in wire framing new features. • Tracked and organized customer feature requests for use in product roadmap planning. • Triaged production issues with the CTO for assignment to releases. • Planned the product roadmap with the leadership team. QuickTapSurvey completed a successful exit via acquisition in 2018. ### Business Specialist @ Apple Jan 2011 – Jan 2013 The Business Specialist position is a role split between business-to-business (B2B) sales, and staff training and mentoring. Key responsibilities and accomplishments included: • Mentored staff to increase business lead generation and build effective solutions for customers with business needs. • Designed and implemented a staff competition which tripled business lead generation; our team placed #1 nationally in lead generation. • Formulated technology solutions, grounded in Apple technology, but also leveraged 3rd party hardware, software, developers, and external IT partners. • Fostered ongoing relationships with small and medium-sized businesses which were using, or considering, Apple technology. ### Fundraising Supervisor @ University of Toronto Jan 2008 – Jan 2009 • Coached fundraisers for success in seeking donations from Alumni. • Supervised a team of 20 fundraisers. • Increased mentoring accountability by implementing a tracking system, which led to specific behavioural-based coaching conversations with the fundraising staff. • Coordinated invitational campaigns for University of Toronto events. ## Education ### Hon BA in History, Visual Studies (Studio Art), Bio-Ethics University of Toronto ### Juno College of Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/dtkahn --- Source: https://flows.cv/danielkahn JSON Resume: https://flows.cv/danielkahn/resume.json Last updated: 2026-02-23