Led experience strategy for Cisco’s next-generation observability product, helping to rescue a stalled project and bring it to launch.

* Reduced initial configuration time from 3-6 months to 30-60 minutes, allowing customers to get immediate value from the product

* Aligned product, engineering, design and marketing teams with end-to-end narratives that focused teams on delivering user value instead of feature lists

* Built and managed team of four senior-level employees across multiple time zones, and created effective collaboration processes with Engineering and Product teams

Delivered product designs and experience strategy for a leading observability company.

* Established vision for the company’s next-generation observability product (as co-lead)

* Created a guided IT troubleshooting feature, collaborating with data scientists to use "explainable AI" to support expert decision making

* Organized and led a cross functional hackathon team, helping create an AI-based feature that increased alert specificity by over 20x

Product design and strategy consulting for financial industry clients, from initial research and product definition through detailed design and development. Projects included:

* Citigroup: Led discovery and design in a ground-up redesign of The Yield Book, the industry-leading bond analytics platform. Guided developers and business owners in an Agile process, employing user research to ensure a quality working product.

­ * Risk analytics platform: Defined product roadmap for iterative release of a platform for assessing enterprise risk across a major international bank. Led team designing interactive data visualizations, dashboards and reporting tools.

­* Bond Trading workflow: Designed tools to streamline workflow for users on a fast­-paced trading floor by aggregating bids and offers with contextual analytics data

­* Design Thinking workshops: Led efforts to improve knowledge sharing and employee engagement at Lab49, while teaching consultants the tools of Design Thinking

Experience design and strategy consulting for clients across a range of industries, specializing in complex transactional systems and enterprise social networks. Engagements varied from short 6-week design/concepting projects to in-depth engagements of over a year, spanning the entire product life cycle. Clients included JP Morgan Chase, Liberty Mutual, BNY Mellon, Morgan Stanley and Lightstorm Entertainment.

Information architecture and interaction design for a system of web applications supporting GLG's core business. Worked with a team of product managers, developers, designers and QA in an Agile (Scrum) environment to create and improve tools for customers, consultants and internal users. Created interactive prototypes and conducted user tests to improve product usability.