# Daniel Mann

> Content Designer at Instagram

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/danielmann

Sorry to hear about your IG account, but I can’t help. 

“If you can't explain it simply, you don't understand it well enough." - Albert Einstein

## Work Experience
### Senior Content Designer @ Instagram
Jan 2022 – Present | San Francisco Bay Area

### Content Designer @ Meta
Jan 2020 – Present | San Francisco Bay Area
*Design, write, edit, test and improve content that makes our products easier to use. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Facebook products and experiences.
* Give and solicit feedback from your UX design peers in service of building the best products.
* Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.
* Demonstrate sound judgment and influence product decisions, team direction and strategy.
* Build internal community, provide mentorship and develop skills of other content designers.
* Interview and assist with the onboarding of new content designers.

### Staff UX Content Strategist @ Plastiq
Jan 2019 – Jan 2020 | San Francisco, California
* Defined and crafted content systems that work with product design.
* Worked cross-functionally to define copy and communications throughout the project lifecycle.
* Wrote content for onboarding, error messages, tooltips, landing pages, and email content.
* Conducted content audits to identify key opportunities and gaps within the user experience.
* Identified the brand voice and owned the company’s content standards. 
* Standardized product terminology.

### Staff Technical Writer @ Hitachi Vantara
Jan 2018 – Jan 2019 | San Francisco, California, United States

### Help & Education Content Strategist - Business Education @ Facebook
Jan 2015 – Jan 2018 | Menlo Park, CA
- Planned, wrote, edited, and tested technical product education materials based on data analysis.
- Defined team's content standards.
- Collaborated with cross-functional stakeholders to serve a global content audience.
- Developed tools, processes, and explored new content formats for documentation upkeep.
- Assisted in the recruiting and training of team new hires.
- Managed the team intern

### Sr. Associate Technical Writer @ Workday
Jan 2014 – Jan 2015 | Pleasanton, CA
- Worked with scrum teams to develop customer-facing content for technical and business audiences.
- Drafted, edited, and published product documentation using DITA and XML-based authoring tools. 
- Collaborated with other writers, editors, engineers, and product managers.
- Wrote and edited system UI text.

### Associate Technical Writer @ Workday
Jan 2013 – Jan 2014 | Pleasanton, CA
- Worked with scrum teams to develop customer-facing content for technical and business audiences.
- Drafted, edited, and published product documentation using DITA and XML-based authoring tools.
- Collaborated with other writers, editors, engineers, and product managers.
- Wrote and edited system UI text.

### Technical Writer Co-Op @ Unisys
Jan 2013 – Jan 2013 | Malvern, PA
-Wrote technical documentation for both hardware (servers) and software.
-Edited developer programming guides.
-Worked with developers, project managers, and other writers to meet deadlines.
-Created release welcome letters.
-Edited developer help text.

### Building Manager - Student Union Operations @ Drexel University
Jan 2012 – Jan 2013
- Supervised student desk workers at the student center
- Modeled appropriate behavior and provided leadership for the student staff of SUO.
- Worked with student workers to achieve a high level of customer service
- Assisted Student Union Operations administration with student staff training and development
- Monitored events, including set-ups, staffing and procedures 
- Identified and resolved immediate operations issues in the building

### Technical Communicator Intern @ Genesys | Interactive Intelligence
Jan 2012 – Jan 2012
-Documented the online help for Interaction Marquee
-Updated a software installation and configuration guide
-Worked across several cross-functional teams (scrum). 
-Worked with developers, test engineers, product managers, and other writers to achieve goals
-Made UI recommendations 
-Wrote and edited UI text.

### Student Caller @ The Ohio State University
Jan 2008 – Jan 2008 | Columbus, Ohio Area
Called OSU alumni to obtain monetary donations for the university in general.

### Staff Writer @ Eastern Echo
Jan 2006 – Jan 2007
-Wrote articles on a variety of topics within the entertainment section
-Conducted interviews for Q&A based articles
-Met submission deadlines


## Education
### Master of Science in Technical Communication
Drexel University
Jan 2011 – Jan 2013

### Bachelor of Arts in English
The Ohio State University
Jan 2008 – Jan 2011


## Contact & Social
- LinkedIn: https://linkedin.com/in/daniel-mann-9b784a15

---
Source: https://flows.cv/danielmann
JSON Resume: https://flows.cv/danielmann/resume.json
Last updated: 2026-03-25