Develop content strategies, principles, and patterns for how to communicate access both within Confluence and across Atlassian's portfolio.

Articulate and modify information architectures within Confluence permissions and access experiences.

Develop new ways of working with product design, product management, and engineering to increase content design influence and impact and improve workload management and planning.

Helpshift (B2B, SaaS, mobile customer support platform)

Potrero Medical (predictive health company incorporating AI technology into medical devices)

Honed and improved consistency of brand voice and tone

Enhanced content creation process — set weekly timelines to allow for multiple revisions and stakeholder reviews, which amounted to higher quality emails within short turnaround period

Created a best practices guide