# Daniel Ober > Solutions Engineer | Customer-Facing Engineer | APIs, SaaS, Integrations, Production Systems | Former API Solutions Engineer @ JLL Location: Antioch, Tennessee, United States Profile: https://flows.cv/danielober Solutions Engineer specializing in customer-facing SaaS platforms, APIs, and production systems. I thrive at the intersection of technology, product, and real-world customer outcomes. My strongest work happens in environments where systems are complex and clarity matters — whether that means troubleshooting production issues, designing API integrations, guiding customers through implementation, or partnering with Product and Engineering to ship durable solutions. I operate comfortably in ambiguity, reproducing issues, analyzing logs, and translating technical complexity into clear paths forward for both customers and internal teams. Recently, I architected and launched a production e-commerce and operations platform using React, Firebase, Stripe, and Cloud Functions — supporting live transactions, customer workflows, and internal tooling. Owning the system end-to-end sharpened my judgment around scalability, reliability, and user experience. Previously, as an API Solutions Engineer at JLL Technologies, I supported enterprise customers across pre- and post-sales engagements — designing integrations, resolving high-impact incidents, and enabling successful go-lives in production environments. Colleagues and customers tend to rely on me when problems are ambiguous, technically layered, or business-critical. I do my best work on teams that value ownership, curiosity, and engineers who can step confidently between customer conversations and code. If that sounds like your environment, I’d welcome the conversation. ## Work Experience ### Solutions Engineer | Platform Engineer @ Ober Artisan Drums Jan 2024 – Present | Nashville, Tennessee, United States Architected and operate a production e-commerce and operations platform supporting real customers, live transactions, and end-to-end business workflows. Own the full lifecycle from concept through deployment — including system design, engineering, customer experience, operational tooling, and ongoing platform reliability. Role Focus: Solutions Engineering • Platform Engineering • Customer-Facing Engineering • Technical Support • API Integrations Key Contributions • Built and deployed a full-stack production platform using React, Firebase, Cloud Functions, and Stripe supporting authentication, payments, custom workflows, and admin operations • Designed secure checkout and invoicing infrastructure with Stripe and serverless architecture • Developed an internal operations portal to manage orders, documents, communication, and manufacturing workflows • Created customer-facing onboarding flows and tooling supporting real paying customers • Diagnosed and resolved production issues across application logic, integrations, authentication, and data layers • Continuously improved platform reliability, usability, and operational efficiency • Translated real-world customer friction into shipped product improvements Impact • Powers live business operations and revenue-generating transactions • Reduced manual administrative work through workflow automation • Delivered a stable, production-ready platform used for daily operations Tech React • JavaScript • Firebase • Firestore • Cloud Functions • Stripe • Node • REST APIs • Authentication • Admin Systems ### API Solutions Engineer @ JLL Technologies Jan 2021 – Jan 2024 | Nashville, Tennessee, United States Supported enterprise customers in designing, implementing, and optimizing API-driven SaaS integrations across pre-sales and post-sales environments. Partnered cross-functionally with Engineering, Product, Sales Engineering, and Customer Success to deliver scalable technical solutions and ensure successful production deployments. Role Focus: Solutions Engineering • API Integrations • Technical Troubleshooting • Customer-Facing Engineering • Implementation Key Contributions • Designed and supported API integrations for enterprise clients, improving data reliability and operational workflows • Led technical discovery conversations to understand customer architecture, requirements, and integration strategy • Investigated and resolved high-impact production issues involving authentication, data consistency, and system edge cases • Conducted API testing, debugging, and root cause analysis to maintain platform stability • Identified technical risks early and guided mitigation strategies to protect customer deployments • Authored technical documentation and enablement resources adopted across internal teams • Partnered with go-to-market teams to scope and deliver tailored integration solutions Impact • Strengthened customer trust by resolving complex technical challenges • Reduced deployment friction through repeatable onboarding frameworks • Enabled scalable integrations supporting enterprise production environments ### Client Success Manager @ JumpCrew Jan 2020 – Jan 2020 | Nashville, Tennessee, United States Managed post-sale client relationships and campaign performance for a portfolio of digital marketing accounts, serving as the primary point of contact and trusted advisor. Focused on retention, measurable outcomes, and long-term client success. Role Focus: Customer Success • Account Management • Client Strategy • Retention • Owned day-to-day client relationships across multiple industries, ensuring performance alignment and business impact • Monitored campaign KPIs, analyzed results, and provided actionable insights to improve ROI, engagement, and conversion • Led regular strategy calls, performance reviews, and executive updates to ensure alignment and clarity • Collaborated cross-functionally with sales, marketing, operations, and product teams to deliver successful outcomes • Proactively identified risks, resolved issues, and strengthened retention by managing expectations and execution • Supported renewal and upsell efforts through strategic planning and relationship management Impact • Strengthened client trust through proactive communication and measurable performance guidance • Reduced churn risk by identifying issues early and leading resolution efforts • Helped clients translate data into meaningful business outcomes ### Manager, Customer Success @ CarGurus Jan 2017 – Jan 2019 | Cambridge, Massachusetts, United States CarGurus — Customer Success Leadership Path (2015–2019) Advanced from Client Services Representative to Manager of Customer Success during a period of rapid company growth. Built and scaled the Customer Support organization from the ground up, leading a 20+ member team and consistently achieving 90%+ CSAT. Earned President’s Club Award (2017) for leadership and impact. Role Focus: Customer Success Leadership • Operations • Team Management • Retention • Led and scaled the Customer Success Support organization, managing daily operations, coaching, and strategic execution • Built support policies, processes, KPIs, and knowledge base infrastructure from scratch • Developed onboarding, training, and continuous feedback frameworks to improve resolution speed and team effectiveness • Used data analysis and trend identification to drive efficiency improvements and proactive customer support strategies • Partnered closely with Product, Sales, and Marketing to ensure customer feedback informed roadmap and GTM motions • Consistently maintained 90%+ CSAT and drove measurable retention outcomes during hypergrowth Impact • Scaled support operations while maintaining quality and customer satisfaction • Strengthened team performance, promotion readiness, and operational maturity • Recognized with President’s Club Award for leadership and business impact ### Team Lead, Customer Success Support @ CarGurus Jan 2016 – Jan 2017 | Cambridge, Massachusetts, United States Led and coached a 16-member Customer Success Support team in a fast-paced, high-growth environment. Oversaw daily operations, performance management, and professional development to ensure consistent quality and efficiency. Role Focus: Leadership • Performance Management • Customer Success Operations • Defined and implemented KPI frameworks focused on throughput, quality, and response time • Conducted QA reviews, monitored team performance, and led regular 1:1 coaching sessions • Built a structured feedback and training framework to enhance agent effectiveness • Partnered with Product and Operations teams to improve support workflows and tooling • Contributed to CSAT growth, reliable performance delivery, and internal promotion readiness Impact • Improved team efficiency and quality through structure and coaching • Built scalable processes that supported CarGurus’ continued hypergrowth ### Account Manager / Client Services @ CarGurus Jan 2015 – Jan 2016 | Cambridge, Massachusetts, United States Promoted from Client Services Representative to Account Manager within the first year, supporting over 250 dealership accounts during CarGurus’ early hypergrowth phase. Role Focus: Account Management • Client Strategy • Customer Success • Served as primary point of contact for client inquiries, resolving technical and account issues • Consulted with dealerships to improve lead flow, visibility, and ROI using CarGurus’ platform • Analyzed performance data to identify optimization opportunities and increase conversion • Helped transition Account Management processes toward a scalable Customer Success framework • Worked closely with Sales, Product, and Support to streamline onboarding and retention Impact • Strengthened retention and client satisfaction through proactive support and strategy • Helped customers translate platform performance data into tangible business outcomes ### Retirement Initiation & Survivor Support Specialist @ Mercer Jan 2014 – Jan 2015 | Norwood, Massachusetts, United States Selected for Mercer’s specialized Retirement Initiation & Survivor Support team, managing highly sensitive retirement and survivor benefit cases from start to resolution. Role Focus • Sensitive Case Handling • Retirement Benefits • Survivor Support • Compliance & Accuracy Highlights • Managed complex retirement initiation and survivor benefit cases end-to-end with compassion and precision • Served as a single point of contact for employees, survivors, funeral homes, HR teams, and internal administrators • Guided participants and families through eligibility, documentation, benefit initiation, and claim processes • Maintained rigorous follow-up and proactive communication to ensure timely resolution • Ensured strict compliance with ERISA, policy standards, and secure case handling requirements Impact • Supported families and employees through emotionally sensitive transitions with professionalism and empathy • Ensured accurate, compliant benefit outcomes while maintaining trust and clarity ### Participant Services Representative @ Mercer Jan 2012 – Jan 2014 | Norwood, Massachusetts, United States Supported Mercer participants through high-touch service delivery, resolving complex benefit inquiries end-to-end with empathy, accuracy, and compliance. Role Focus • Participant Support • Customer Service • Case Management • Compliance Highlights • Supported participants across retirement, defined contribution, and health & welfare benefit programs • Resolved complex participant inquiries requiring research, documentation, and coordination with internal teams • Delivered concierge-style service as a single point of contact, ensuring clarity and trust throughout each case • Ensured policy and ERISA compliance while maintaining accuracy and timeliness • Built strong foundations in communication, problem solving, documentation, and operations discipline Impact • Successfully resolved hundreds of participant benefit cases from inquiry through completion • Strengthened participant trust and confidence through empathetic, professional support ## Education ### Certificate of Completion in Software Engineering Immersive General Assembly ### Coursework Toward Bachelor’s Degree in Film Scoring and Composition Berklee College of Music ### Associate of Arts - AA in Liberal Arts and Sciences / Liberal Studies Dean College ## Contact & Social - LinkedIn: https://linkedin.com/in/daniel-ober - Portfolio: https://www.danielober.com --- Source: https://flows.cv/danielober JSON Resume: https://flows.cv/danielober/resume.json Last updated: 2026-03-31