# Daniel Pitrowiski > Senior Product Manager & Lead Designer at InMoment with expertise in AI-driven CX solutions Location: San Francisco, California, United States Profile: https://flows.cv/danielpitrowiski With over 15 years of experience in product management and design leadership, I specialize in creating user-centric solutions at the intersection of AI, data analytics, and UX. At InMoment, I lead product and design initiatives for Wootric, a CX AI platform that delivers actionable insights from large-scale datasets. My work focuses on aligning user needs with business objectives, driving innovation through AI-powered analytics, and ensuring seamless collaboration across engineering, sales, and support teams. My approach blends data-driven decision-making, UX research, and strategic product development to build tools that surface meaning, not just metrics. Recent contributions include leading the design of AI-driven reporting tools and predictive surveys to enhance customer experience analytics. Passionate about bridging the gap between complex data intelligence and intuitive user experiences, I aim to empower organizations with scalable, impactful solutions. ## Work Experience ### Senior Product Manager & Lead Designer @ Wootric (a Press Ganey Forsta company) @ Press Ganey Forsta Jan 2025 – Present | San Francisco, California, United States I manage Wootric (a Press Ganey Forsta company), a CX platform that reached millions daily with AI-driven LLM-powered reporting tools to drive insights from that big data. - Owning Product Strategy & Roadmap— aligning user needs with business goals and technical feasibility. - Growing Wootric's customer base of hundred of companies and millions in ARR. - Helping customers maximize their CX program and utilize AI insights. ### Head of Product @ Wootric (an InMoment company) @ InMoment Jan 2024 – Jan 2025 | San Francisco, California, United States - Redesigned Wootric’s CX data management to surface revenue-driving insights, enabling sales teams to identify expansion opportunities and increasing new ARR by 12%. - Overhauled the customer support and issue-triage workflow, reducing outstanding priority bugs by 70% and improving overall platform stability. - Led cross-functional teams—including Customer Support, Technical Writing, Product Design, Wootric Sales, Engineering (through biweekly sprints), and UX Research—to deliver consistent product improvements aligned with business goals. ### Lead Product Designer @ Wootric (an InMoment company) @ InMoment Jan 2020 – Jan 2024 | San Francisco Bay Area - Led the design and launch of an AI-powered customer experience platform that enabled enterprise customers to process millions of feedback responses and surface high-value insights in seconds. ### Head of Product Design @ Wootric Jan 2015 – Jan 2020 | San Francisco Bay Area - Directed the end-to-end design, UX research, and product strategy for Wootric’s B2B SaaS customer experience platform, ensuring cohesive user experiences across all product surfaces. - Designed and delivered advanced, data-rich analytics dashboards that enabled customers to visualize and interpret survey insights with clarity and speed. - Led internal product analytics and UX research initiatives to identify user pain points, validate concepts, and guide roadmap prioritization based on evidence-driven insights. ### CEO & Co-Founder @ Yellow.id Jan 2015 – Jan 2016 • Co-founded Yellow.id, a consulting group specializing in engineering, design, and product management for startups. • Led cross-functional teams to transform innovative ideas into customer experience-driven products. • Cultivated partnerships with emerging startups and drove them to launch ### Lead Product Designer @ Bliss.ai Jan 2015 – Jan 2015 Bliss is an automated technical debt management system. Our product empowers companies to manage technical debt, quality assurance, and productivity/effectiveness of engineering teams. Quickly evolving SaaS product. Evaluating the performance and quality of developers code is a highly complex problem. I love the challenge of evolving everyday as we gather customer data through user interviews, asking industry knowledge leaders, and using Inspectlet to watch user sessions. • Grew paying customer base 500% • Worked with CEO and CTO to sign our first 3 enterprise customers ### Product Designer & Product Manager @ Ruplee I Pay Solutions Private Limited Jan 2014 – Jan 2014 - Spearheaded the end-to-end development of Ruplee, transforming an initial concept into a fully functional in-store app within just two months. - Acquired by Paylo in 2016 ### Lead Product Designer & Product Manager @ Encore.io Jan 2014 – Jan 2014 | Brisbane, Australia Worked on client ideas while I travelled the world through Australia and India. • Designed iBeacon scavenger hunt app for Caesars Casino • Product designed a trivia game for InStadium to use during sports games (seen below) • Product designed mobile apps for two startups. ### UX/Product Manager and Head of Customer Service @ Vacatia Jan 2013 – Jan 2014 • Managed product features from specification to implementation, enhancing user experience at Vacatia. • Spearheaded the automation of customer service processes using Zendesk, improving efficiency and response times. • Achieved significant increases in user satisfaction scores and established metrics for ongoing team improvement. ### Lead UI/UX and Product Manager @ Enthuse Jan 2010 – Jan 2013 | Pier 1, Bay 3, San Francisco, CA Directed product and UX strategy for Enthuse, working directly with executive leadership and the Board to bring the platform to market and contribute to successful Series A and B raises, positioning the company for large-scale deployment across sports events nationwide. ### User Experience Designer @ DJP LLC Jan 2008 – Jan 2011 Partnered with local San Francisco businesses to transition them from physical storefronts to vibrant online platforms by designing intuitive websites and marketing materials. ### Writer, Manager, & Cofounder @ Sports of Boston, LLC Jan 2008 – Jan 2010 Looked to become the biggest name in sports writing in Boston. In Boston that's easier said than done. We looked to build out the biggest and best young writers from Boston and utilize SEO better than the other guys. ## Education ### BS in Engineering Northeastern University ### User Experience Design General Assembly ### Data Analytics General Assembly ### JavaScript Development in Computer Programming General Assembly ### Front-end Web Development General Assembly ### Norwell High School ## Contact & Social - LinkedIn: https://linkedin.com/in/danpitrowiski - Portfolio: https://danpitrowiski.github.io --- Source: https://flows.cv/danielpitrowiski JSON Resume: https://flows.cv/danielpitrowiski/resume.json Last updated: 2026-04-13