As a member of the Product Management team, I lead our group of designers, UX researchers, and design system engineers. Our team's primary responsibilities include developing our next-generation solutions and integrating existing capabilities into our Conversational Data Stack. We're focused on MLOps, GenAI integration, Conversation flow design, analytics data pipelines, and visual insights, all aimed at creating a compelling enterprise SaaS solution for Contact Centers and Customer Support experiences across various device surfaces.

Developing conversational AI products and frameworks for clients in the contact center and beyond. Product Manager responsible for UX, Gen-AI, MLOps, and Analytics tooling. At Deloitte, my team is developing some of the most innovative capabilities at the intersection of UX and AI.

Speciality travel for expert surfer to the perfect waves of the Mentawai Islands. Help to discover and found a new industry to this remote tropical region of the world.

Director of product design for Asurion’s conversational experience group AVA (Asurion Virtual Assistance). My team is at the forefront of defining new ways to integrate chat, messaging & AI across the customer journey. At Asurion we are inventing the future of frictionless customer service; it’s human-focused and adaptable.

Sensely is healthcare focused conversational AI startup that was the first to enable avatar-driven user experiences combining voice and chat. I worked on the development of multi-modal patient experiences and enterprise-level solutions for clinical care teams. In my role, I led the redesign of our iOS and Android versions of the Ask-NHS app and established our clinical dashboards for managing chronic care patients. I also designed, built, and deployed our ElasticSearch-based analytics solutions.