# Daniel Spirn > Product Design and Conversational AI at Uniphore Location: San Francisco Bay Area, United States Profile: https://flows.cv/danielspirn AX Engineer and Design Leader with expertise in Conversational AI, Agents, Analytics, and UX, I have a diverse background in both consumer and enterprise development. My skillset encompasses the entire development process, from idea conception and requirement gathering to wire-framing and prototyping. I lead engineering and design teams on a daily and sprint basis, working closely with engineers, data scientist, designers, and stakeholders to create products that people love. As a passionate team leader, I've learned that the skills I've developed as a lifelong surfer are directly applicable to the world of product development. One of the most important things I've learned from surfing is being in the right place at the right time. It's the same with product development - you have to be ready to pivot in order to catch the next big wave of innovation. My personal mantras for life and work are all about continuous improvement and taking action. I firmly believe that the best designs and code come from constant tinkering and iteration, fueled by analytics, end-user feedback, and stakeholder dialogue. And I know that in order to achieve truly exceptional results, one needs to inspire their team with a dedicated and resilient mindset that is always open to new knowledge. ## Work Experience ### Director of Product Design, UI/UX @ Uniphore Jan 2023 – Present | Palo Alto, California, United States As a member of the Product Management team, I lead our group of designers, UX researchers, and design system engineers. Our team's primary responsibilities include developing our next-generation solutions and integrating existing capabilities into our Conversational Data Stack. We're focused on MLOps, GenAI integration, Conversation flow design, analytics data pipelines, and visual insights, all aimed at creating a compelling enterprise SaaS solution for Contact Centers and Customer Support experiences across various device surfaces. ### Product Manager, Conversational AI Solutions @ Deloitte Consulting Jan 2020 – Jan 2023 | San Francisco, California Developing conversational AI products and frameworks for clients in the contact center and beyond. Product Manager responsible for UX, Gen-AI, MLOps, and Analytics tooling. At Deloitte, my team is developing some of the most innovative capabilities at the intersection of UX and AI. ### Principal - Surf Guide @ Surf Mentawai Company Jan 1997 – Jan 2020 | West Sumatra, Indonesia Speciality travel for expert surfer to the perfect waves of the Mentawai Islands. Help to discover and found a new industry to this remote tropical region of the world. ### Director of Product Design @ Asurion Jan 2018 – Jan 2019 | San Mateo, California Director of product design for Asurion’s conversational experience group AVA (Asurion Virtual Assistance). My team is at the forefront of defining new ways to integrate chat, messaging & AI across the customer journey. At Asurion we are inventing the future of frictionless customer service; it’s human-focused and adaptable. ### Director Of Product Design @ Sensely Jan 2016 – Jan 2018 | San Francisco Bay Area Sensely is healthcare focused conversational AI startup that was the first to enable avatar-driven user experiences combining voice and chat. I worked on the development of multi-modal patient experiences and enterprise-level solutions for clinical care teams. In my role, I led the redesign of our iOS and Android versions of the Ask-NHS app and established our clinical dashboards for managing chronic care patients. I also designed, built, and deployed our ElasticSearch-based analytics solutions. ### Director UX Design & FE Engineering @ Marin Software Jan 2012 – Jan 2016 | San Francisco Bay Area Head of User Experience for Marin Software, I was responsible for continuously improving our industry-leading product for digital advertising management. Our platform enables direct advertisers and agencies to optimize their advertising spend across Google, Facebook, Amazon, and other publishers. My team combines user-centered design thinking, usability research, and visual design with Marin's agile development process to create a seamless user experience. ### Lead Product Design Consultant @ Self-Employed Jan 2010 – Jan 2013 | San Francisco Bay Area Principal Designer of a boutique user experience design and development lab, We focused on enterprise and entertainment software for desktop and mobile applications. Serving clients in television broadcast automation, banking, and insurance. ### Sr User Experience Designer @ WideOrbit Jan 2008 – Jan 2010 | San Francisco, CA Lead Designer of the Ad Tech Sale-side application for television and radio advertising sales, I worked on the WO Sales App, which combined CRM and broadcast ad inventory management. Working between the product management and engineering teams, I was responsible for conceptualizing new features, creating wireframes and high-fidelity mockups, building prototypes, conducting user testing, and contributing to the mainline source code as a software engineer. My unique skills as an interface designer and software engineer allowed me to participate in all phases of the product development lifecycle. ### Sr User Experience Designer @ DecisionView Software Jan 2006 – Jan 2008 | San Francisco, CA As the Lead Designer for StudyOptimizer, a clinical trial management application for the pharmaceutical industry, I worked within the product management group and was responsible for user experience design, functional requirements, and proof-of-concept prototyping. Additionally, I managed our offshore frontend developer and design resources. This role allowed me to flex my skills in team leadership, UI design, usability, information architecture, and software engineering. ### User Experience Designer @ H5 Technologies Jan 2005 – Jan 2006 | San Francisco, California Conducted user research, analyzed business processes, designed user interfaces, and prototyped new solutions. ### Sr User Interface Engineer @ Dorado Jan 2003 – Jan 2005 | San Francisco Bay Area ### Sr. User Interface Design Engineer @ Excite@Home Jan 2000 – Jan 2002 | San Francisco Bay Area ### User Interface Designer / Engineer @ Daniel Spirn & Assoicates Jan 1995 – Jan 2000 Independent Consultant ### Software Engineering Manager @ GTE Interactive (Verizon) Jan 1990 – Jan 1995 | San Diego, California • While an undergrad at UCSD, I joined this forward-thinking technology incubator call GTE Imagitrek. • Contributing on innovative projects during the emergence of the commercial internet. • Promoted to Engineering Manager upon graduation, leading a team in designing and developing desktop, coin-operated, and CD-ROM-based games and entertainment software. • Collaborated on pioneering multimedia projects that blended cutting-edge technology with creative entertainment solutions. • Built foundational leadership and technical skills in a dynamic, entrepreneurial environment. ## Education ### Bachelor of Arts (B.A.) in Cognitive Science UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/danielspirn --- Source: https://flows.cv/danielspirn JSON Resume: https://flows.cv/danielspirn/resume.json Last updated: 2026-04-13