Gladly is a team of successful entrepreneurs crafting a modern customer support experience for today’s mobile, social, always connected consumer.

We recognized that the tools and technologies that companies use today are all decades old, and launched before the iPhone, SMS, social media and modern messaging apps.

So we brought together a team with experience in building global enterprise applications and deep domain expertise in CRM and security to reinvent the way companies communicate with customers.

We understand the needs of today's contact center, and we have a proven track record of delivering software that scales worldwide, is secure, and provides a world-class customer service experience.

Technologies include Javascript (ES6), Go, Docker, AWS, Kubernetes, CoreOS, Kaffka

Principal Software Engineer for the iOS team.

Developing an innovative CRM solution which provides analytics, customer lifecycle management, and marketing automation for E-Commerce companies.

Architecture consisted of a SPA front-end using Backbone backed by a Rails server using a RESTful API, with MongoDB for storage. Developed using TDD/BDD practices. All infrastructure was hosted.

Technologies included Rails/RSpec, Resque, MongoDB, Redis, CoffeeScript/Jasmine, Backbone.js, JQuery, Nginx, Passenger, Chef, Statsd

As Senior Principal, oversaw the technical direction of the detection server and agent platforms

Key projects included:

• Building a framework that allowed customers to create their own policy rules based on DLP concepts

• Designing extensible rules engine for DLP agent

• Planning the vision for the Detection platform

• Championing unit testing and TDD

Principal technologies included: Java, Spring, C++, Boost, Oracle

Led development for Vontu’s DLP Enforce platform, which provided Vontu customers a unified UI for policy management, reporting, remediation and detection server management.

Key projects included:

• building an API for integrating with the DLP reporting platofrm

• extending the framework to support dynamic reporting, and data correlation

Principal technologies included: Java, Oracle, Struts, Tomcat