Managed a team of product designers at Gladly, a multi-channel customer service platform, while also leading design projects to improve the agent experience and expand platform integrations.
•Led and mentored a team of designers, fostering a collaborative and user-centered design culture.
•Oversaw the design process for major product features, from initial concept to final implementation, ensuring high-quality and impactful solutions.
•Conducted user research and usability testing to validate design decisions and iterate on designs.
•Collaborated with product managers, engineers, and customer success teams to align design with business objectives and user needs, while ensuring feasibility and successful implementation
•Contributed to the growth of the design organization, doubling the team size and fortifying design thinking throughout the company.