# Darrell Chan > Product Designer at Postman Location: San Francisco, California, United States Profile: https://flows.cv/darrell Experienced product designer with a demonstrated history of managing teams and directly impacting company growth and revenue. Has working experience in both enterprise SaaS and consumer e-commerce industries across web and native mobile application platforms. ## Work Experience ### Senior Product Designer @ Postman Jan 2025 – Present | San Francisco, California, United States ### Product Design Lead @ Story Protocol Jan 2023 – Jan 2024 | San Francisco Bay Area Led the design of foundational applications, immersive experiences, and core tooling for Story, a Layer-1 blockchain purpose built for intellectual property, permission-less licensing, and creative collaboration. • Spearheaded the UX strategy and interaction design for key product initiatives, translating complex technical concepts into intuitive user flows and engaging interfaces. • Collaborated closely with the product team and engineers from concept to launch. • Directly contributed to a successful $80M Series B funding round led by a16z, demonstrating the value of design in driving business growth. ### Founding Designer @ Fortunately Jan 2021 – Jan 2022 | San Francisco Bay Area Played a pivotal role in defining the product vision and strategy while leading end-to-end design process, from user research and ideation to prototyping and visual design, for both the brand and product at Fortunately, an automated financial planning and investment platform. • Conducted user testing and gathered feedback to iterate on designs and ensure a user-centered approach. • Developed user personas, journey maps, and wireframes to articulate user needs and inform design decisions. • Established the design system and style guide, ensuring a cohesive and scalable user experience. • Collaborated closely with the CEO and CTO to align design with business goals and technical feasibility. • Directly contributed to taking the company from zero to first revenue by creating compelling and user-friendly product experiences. ### Product Design Manager @ Gladly Jan 2020 – Jan 2021 | San Francisco Bay Area Managed a team of product designers at Gladly, a multi-channel customer service platform, while also leading design projects to improve the agent experience and expand platform integrations. •Led and mentored a team of designers, fostering a collaborative and user-centered design culture.    •Oversaw the design process for major product features, from initial concept to final implementation, ensuring high-quality and impactful solutions. •Conducted user research and usability testing to validate design decisions and iterate on designs. •Collaborated with product managers, engineers, and customer success teams to align design with business objectives and user needs, while ensuring feasibility and successful implementation •Contributed to the growth of the design organization, doubling the team size and fortifying design thinking throughout the company. ### Senior Product Designer @ Gladly Jan 2019 – Jan 2020 | San Francisco Bay Area ### Product Designer @ Gladly Jan 2018 – Jan 2019 | San Francisco Bay Area ### Manager, Product Design @ Groupon Jan 2016 – Jan 2017 | Washington D.C. Metro Area Led the LivingSocial design team through major redesigns of Groupon's core voucher business and Restaurants Plus, a card-linked rewards program, following Groupon's acquisition of LivingSocial. • Led the product vision for design-first projects, ensuring alignment with business goals and user needs.    • Managed and grew a team of designers, providing guidance and mentorship. • Conducted user research and competitive analysis to inform and identify opportunities for innovation. • Collaborated with product managers and engineers to translate designs into functional and scalable products. ### Senior Product Designer @ Groupon Jan 2016 – Jan 2016 | Washington D.C. Metro Area • Redesigned LivingSocial’s core web and mobile web experiences. • Introduced HangryMachine, a new and engaging iteration of Restaurants Plus. ### Senior Interaction Designer @ LivingSocial Jan 2016 – Jan 2016 | Washington D.C. Metro Area As a Senior Interaction Designer at LivingSocial, I played a key role in designing and improving core product features, with a focus on user experience and interaction design. • Designed and optimized key user flows and interactions, including a streamlined voucher checkout process that resulted in a 35% increase in purchases and a 25% lift in daily revenue.    • Developed wireframes, prototypes, and user interface designs to effectively communicate design solutions. • Conducted user testing and gathered feedback to iterate on designs to ensure a user-centered approach. • Collaborated with product managers and engineers to ensure feasibility and successful implementation ### Interaction Designer @ LivingSocial Jan 2015 – Jan 2016 | Washington D.C. Metro Area • Redesigned internal processing tools to help production and operations teams produce deals more accurately and efficiently. • Designed and launched a B2B marketing resource page to help merchants get the most out of their business. • Designed and launched Fastbook, a streamlined health and beauty booking platform in Austin, TX. ### Director of Design, Youth Camp Development and Relations @ Taiwanese American Citizens League (TACL) Jan 2014 – Jan 2016 | United States -Serves on the TACL board and provides input on national projects and developments. -Advises youth camp programs within TACL on operations, financial strategy, and programming development. -Builds relationships and connections with external national youth camp programs for future collaboration. ### Independent Photographer @ Darrell Chan Photography Jan 2010 – Jan 2015 | Washington D.C. Metro Area ### Conference Director, People Operations Programs Lead @ Global Leadership Organization Jan 2014 – Jan 2015 -Directed a leadership conference encompassing leaders from across the United States that teaches skills in project management, meeting management, people management, and communication/public speaking. -Operates and leads the programs division of GLO's people operations, which helps develop long-term post-conference relationships and networking for the organization's conference attendees. ### Programming Director, Teacher @ Washington Metropolitan Association of Chinese Schools Summer Camp Jan 2007 – Jan 2014 -Annually hired and managed a team of 18+ counselors and teachers. -Oversaw the programming development, operations, logistics, and execution of an 8-day, 7-night youth program of 150+ children, ages 6-18. -Increased camper registration rate by two-fold year-over-year while serving as Programming Director and Head Counselor. -Developed, redesigned, and maintained organization website (wmacscamp.org) with peak 10,000+ page views per day. -Grew social media presence and engagement by over 200%. ### Implant Logistics Coordinator, Surgical Assistant @ Northern Virginia Oral, Maxillofacial & Implant Surgery Jan 2010 – Jan 2013 -Advised patients on what to expect from their treatment plan including pre-operative considerations, medication, surgical procedure, and post-operative recovery. -Managed the internal and external movement and tracking of implant treatment related materials and equipment for each patient case. -Provided referring dentists with mission critical information regarding the treatment planning of mutual patients. -Provided on-site consulting and education to referring dentists on complicated dental implant restoration treatment cases. -Assisted in surgical procedures with operations, materials management, and patient monitoring. ### Surgical Assistant @ James Pell, DDS & Richard Wang, DMD Jan 2009 – Jan 2009 -Assisted in surgical procedures with operations, materials management, and patient monitoring. ## Education ### Bachelor of Music (BM) in Performance Virginia Commonwealth University ### User Experience Design Immersive General Assembly ### Advanced High School Diploma McLean High School ## Contact & Social - LinkedIn: https://linkedin.com/in/uxdchan - Website: https://work.drrll.com --- Source: https://flows.cv/darrell JSON Resume: https://flows.cv/darrell/resume.json Last updated: 2026-02-23