Worked in Quickbooks Online Accountant (QBOA) organization on the First Time Use team.

Used customer-backed data to solve pain points, educating and navigating first time users through the product.

Worked on QBO Overview tab for Accountants. With a small team we were able to deliver big benefits in an extremely short period of time. Overview tab gave all the relevant information to allow accountants to review and understand a small business' books within minutes instead of hours. Other organizations leveraged our highly praised feature to be part of a premium package.

Coordinated with instructors to create and instruct separate one-on-one sessions with young students teaching math

Reinforced behavioral expectations and guidelines and maintained positive attitude