Solo multidisciplinary designer, UX principal and 2019 employee of the year of a global leading messaging platform (MEMS) and enterprise mobile messenger (GAMMA) that deliver tens of millions of critical messages every day, from public alerts to doctors appointments.

Worked in two countries in a team spanning 6 timezones designing and delivering successful products and experiences to multinational companies and government agencies around the world.

Reimagined a comprehensive (25+ year old) software platform to leverage new technologies through an intuitive, responsive and cohesive user experience.

Established design operations and systems from the ground up within a new product management function.

Instrumental in achieving Section 508 and WCAG accessibility standards, creating a more inclusive and accessible platform for all. This resulted in broader sales opportunities and deepened relations with major carriers around the world.

Interviewed product team members from technical writer to senior product manager both locally and abroad.

Usability testing websites and applications on mobile, tablet and desktop and providing expert feedback to companies seeking to enhance their products and services.

Helping entrepreneurs and software startups nurture innovations from ideation to execution and craft next generation user experiences.

Built a design system and architected an enterprise reseller platform from the ground up, enabling users to create and manage quotes, orders, invoices, payments and reports.

Worked intimately with development through to executive to deliver the companies vision by applying lean UX principles, conducting weekly workshops and delivering sellable MVP’s every 2 weeks. Interviewed financial, legal, procurement and technical SME’s to create and validate design decisions and was responsible for contracting a visual designer and mentoring junior UX. Central in all design decisions, formation of requirements and technical solutions.

QOIPR is a subsidiary of parent company e-Volve Corporate Technology from which knowledge and expertise was drawn from real world users using one of Australia's most successful reselling platforms.

L1 / L2 technical support and managed IT services remotely and onsite for small to medium businesses - primarily law firms. Designed and implemented automated client/server service scripts to automate the role of junior engineers and aid the global support team.

Web design, development, IT services and small scale digital media productions.