Experience
2023 — Now
2023 — Now
San Francisco Bay Area
Establishing experience strategy, future vision, and near-term feature prioritization for MuleSoft's Anypoint Code Builder. Drive continuous cross-functional collaboration and visibility with key stakeholders and partners in Design, Research, Product, Engineering, Content, and Marketing. Advocate for design consistency, cohesiveness, and user experience standards across greater MuleSoft and Salesforce ecosystems. Deliver end-to-end experience; including journey maps, flow diagrams, wireframes, prototypes, high-fidelity mockups, documentation, and presentations to facilitate ideation and design direction. Mentorship and coaching of designers on the Anypoint Code Builder team and other designers through the Salesforce's Mentorship Program.
Anypoint Code Builder is MuleSoft’s next-generation Integrated Development Environment (IDE) for developers to seamlessly design, develop, test, and deploy APIs, and integrations within a single environment. Available for both desktop as a downloadable Visual Studio Code extension and a cloud-based browser IDE. Anypoint Code Builder supports a range of development styles from pro-code to no-code, featuring an intuitive user interface, a robust code editor, and AI-assisted tools to enhance productivity.
2021 — 2023
2021 — 2023
San Francisco Bay Area
Leading UX design and strategy for Google Cloud’s Partner Onboarding and Identity platform. Define product experience roadmap and future vision in a highly complex space from a technical and program perspective. Identify strategic opportunities for UX and product across various business areas through partner and program insights to achieve key metrics.
Lead continuous collaboration and working sessions with Designers, Researchers, Product Managers, and Engineers in driving strategic alignment. Ownership and facilitation of a unified weekly design meeting involving 4 product works streams for visibility and consensus building. Create and deliver presentations to executive leadership and stakeholders, showcasing the latest UX updates, vision concepts, and process improvements.
Champion initiatives for establishing quality design standards and internal process improvements in working better together. Deliver key design artifacts at all stages of the product life-cycle through information architecture, wireframes, prototypes, high-fidelity designs, and design documentation. Partner with and contribute to extended design system efforts across Google and subsystems. Partner with UX research on understanding user needs and validation of experiences.
Mentor designers within Google on growth opportunities, influence, strategy, communication, and well-being.
2021 — 2021
2021 — 2021
San Francisco Bay Area
Leading UX strategy for Employee Experience (Work.com) and Automation (Flow) products at Salesforce. Spearheading conversations and strategic connections; improving alignment in experiences, customer journeys, technologies, and product roadmap between UX, Product, and Engineering leaders within the product area and throughout the organization.
Ensuring growth opportunities for world-class UX talent through recruitment, trust, transparency, coaching, mentoring, and recognition. Champion for improving collaboration, work processes, and tool adoption with product and engineering partners resulting in increased efficiency and velocity. Leading initiatives to help drive external and internal adoption of Salesforce products.
2018 — 2021
2018 — 2021
San Francisco, California
The IdeaExchange empowers Salesforce customers and partners by giving them an actionable voice into the Salesforce product planning process through features such as idea submission, voting, commenting, and prioritization. Key functions of the role include ownership of the user experience design and strategy, information architecture, interaction, visual design, research, accessibility standards, and content.
Management responsibilities include team recruitment and management of UX designers, ownership of weekly syncs, and deliverables documentation. Daily collaboration with UX direct reports, Product, Engineering, and broader organization. Presentations to C-level executives and the broader Salesforce Product Design & User Experience organization.
2017 — 2018
2017 — 2018
San Francisco, California
Platform UX Lead for Console and Setup Experiences advocating for quality and consistent experiences throughout the Salesforce core product ecosystem. Coordinate design initiatives and strategy across multiple Design, Product and Engineering teams. Establishing partnerships with leadership and key stakeholders, while driving innovation through data and customer insights. Contribution and evaluation of Lightning Design System throughout the entire organization with a focus on cross-cloud experiences. Key features include Console Pop-out Utilities; which allows users to detach, manage and sync Utility Bar items in an independent and separate browser window, and Setup Assistant; a guided and prescriptive task management feature for Salesforce Administrators.
Education
California State Polytechnic University-Pomona