# Dawson Lind > Customer-Facing Software Engineer | Technical Discovery, Solution Design & Stakeholder Management Location: San Francisco, California, United States Profile: https://flows.cv/dawsonlind I'm a software engineer with 4 years of experience delivering customer-facing technical solutions. I work on a 6 person engineering team inside a corporation with 30+ subsidiaries across federal and commercial markets, each generating anywhere from $1M to $100M+ in revenue. Our small team services ~2,500 employees, so we wear a lot of hats. I've delivered 100+ projects end to end: running discovery sessions with decision-makers, translating ambiguous business problems into scoped technical specifications, building prototypes and MVPs in 2 to 4 week sprints (React, Angular, C#/.NET, Node.js, SQL Server, Azure), presenting to mixed audiences of engineers, operators, and executives, and driving adoption after launch. A few projects I'm proud of: - Built an internal PII management system from scratch after working with a skeptical HR department head and C-suite executives to build confidence in replacing a third-party tool. Delivered an MVP in under 2 weeks, shipped the production system in ~5 weeks. Saved $80K+/year in licensing and reduced processing time from 1 week to under 10 minutes per request. - Led a team to design and ship a company-wide AI chatbot on Azure OpenAI with a custom RAG pipeline, file management system, and role-based document permissions. Delivered in under 1 month, serving ~2,500 employees across all departments. - Architected an enterprise integration dashboard mapping 50+ platforms and data flows with dynamic state tracking. Enabled C-suite to audit the full tech budget, driving hundreds of thousands of dollars in cost savings. - Designed and deployed a unified OAuth routing system (Okta, Entra ID, Azure B2C) for ~2,500 employees. Reduced helpdesk ticket volume by 40%. A lot of my work involves navigating tricky stakeholder dynamics. I've learned that the best way to get buy-in isn't to push harder, it's to listen well, show the business value clearly, and then let the results do the talking. Over time that approach has earned me trust with some of the toughest customers in our organization, which I take as a real compliment. I'm currently exploring pre-sales solutions engineering roles in developer tools, where I can apply engineering depth and customer-facing experience to help teams win deals and solve real problems. ## Work Experience ### Software Engineer, Customer-Facing Solutions @ Afognak Native Corporation Jan 2022 – Present | San Francisco, CA I work on a 6-person engineering team that operates like a startup inside a corporation with 30+ subsidiaries across federal and commercial markets. We service ~2,500 employees, and I manage 3 to 8 concurrent projects at any given time, with 100+ delivered to date. Every project follows the same cycle: run discovery with decision-makers, define success criteria, scope the work, build a prototype, demo and iterate, ship, then drive adoption after launch. Selected projects and outcomes: - Built an internal PII management system after convincing a resistant HR head and C-suite to replace a third-party tool. Delivered MVP in 2 weeks, production system in ~5 weeks. Saved $80K+/year and cut processing time from 1 week to under 10 minutes. - Led a 3-engineer team to ship a company-wide AI chatbot on Azure OpenAI with a custom RAG pipeline and role-based document permissions in under 1 month. - Architected an enterprise integration dashboard mapping 50+ platforms with dynamic state tracking, enabling C-suite tech budget audits and driving hundreds of thousands in cost savings. - Deployed unified OAuth routing (Okta, Entra ID, Azure B2C) for ~2,500 employees. Reduced helpdesk ticket volume by 40%. - Built a compliance-driven timesheet app for a security subsidiary under dual federal contract requirements, replacing competing platforms and saving thousands in annual SaaS costs. - Automated onboarding workflows to provision up to 500 contractors in a single day with full audit trail. I also build and maintain integration architectures, create documentation and training materials, and collaborate with engineering leadership to prioritize fixes and ship enhancements. ### Solutions Engineer Intern, Professional Services @ World Wide Technology Jan 2018 – Jan 2018 Supported 2 solution architects on 5+ enterprise cloud transformation engagements, including a $250M cloud migration deal for GCI (Alaska's largest telecom provider) projected to save $80M+/year. Contributed to discovery sessions, requirements gathering, demo preparation, and technical documentation. Prepared architecture documentation and client-facing deliverables used in executive-level technical reviews and sales presentations. ## Education ### Bachelor of Science - BS in Computer Science Santa Clara University ## Contact & Social - LinkedIn: https://linkedin.com/in/dawson-lind --- Source: https://flows.cv/dawsonlind JSON Resume: https://flows.cv/dawsonlind/resume.json Last updated: 2026-04-10