# Deborah Rivera

> Design Thinker

Profile: https://flows.cv/deborah

10+ years leading strategy and design of digital products and services. Big picture systems thinker who enjoys crafting the details.

## Work Experience
### Staff Product Designer @ ServiceNow
Jan 2024 – Invalid Date | Seattle, United States
Co-leading the design of an AI-first customer support experience, partnering with cross-functional teams to shape customer support at scale.

### Lead UX Designer @ ServiceNow
Jan 2021 – Jan 2024 | San Jose, United States
Refactoring vision, strategy, and leading design for multiple products in the Service platform ecosystem.

### Senior Product Designer @ ServiceNow
Jan 2018 – Jan 2021 | San Jose, United States
Led design of a new cloud product, conducted user research, facilitated workshops, and collaborated with cross-functional teams.

### Experience Design Lead @ Skydeck
Jan 2018 – Jan 2018 | Seattle, United States
Lead creative and user experience design for a clean energy marketplace startup.

### UX Design Lead @ EXCITE
Jan 2017 – Jan 2018 | Seattle, United States
Drove user visual design for Amazon's cloud platform products.

### Principal UX Designer @ Getty Images
Jan 2016 – Jan 2017 | Seattle, United States
UX strategy and design for gettyimages.com and future initiatives.

### Associate Experience Director @ SILK | a division of SilkRStone
Jan 2016 – Jan 2016 | Seattle, United States
Managed resources, content strategy, and coordinated project deliverables for senior executive clients.

### Creative Experience Lead @ SILK | a division of SilkRStone
Jan 2014 – Jan 2016 | Seattle, United States
Brainstorming, content strategy, design execution, and project coordination.

### Lead User Experience Designer @ ProftBone
Jan 2012 – Jan 2018 | Seattle, United States
Provided UX and design services for Microsoft's various platforms and projects.

### Senior Interactive Designer @ ProftBone
Jan 2008 – Jan 2012 | Seattle, United States
UX consulting for Microsoft's Business Technology & Solutions team.


## Education
### BFA
Academy of Art University
Jan 2001 – Jan 2004

### CUA
Human Factors International
Jan 2011 – Jan 2011

### B.A.
California State University, Northridge


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/deborahrivera/
- Email: mailto:deborah@placeholder.flows.cv

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Source: https://flows.cv/deborah
JSON Resume: https://flows.cv/deborah/resume.json
Last updated: 2026-02-02