Drove Mailroom Management feature for OpenAI, defining requirements and coordinating across engineering and design to ship on time & directly supporting a top enterprise account's compliance needs.

Led security enhancement features for enterprise accounts, including OpenAI, Seagate, Sony, and SentinelOne, serving as the product liaison between customer needs and the engineering team.

Continuously refined and redesigned the onboarding flow based on user feedback, reducing friction for new customers and supporting a growing base of 25+ enterprise clients.

Authored and maintained detailed product requirements (PRDs), effectively translating customer needs into actionable specifications for engineering and design teams.

Grew lead and contact pipeline from 1,125 to 2,203 (a 96% increase YoY) through a combination of SEO optimization, performance marketing (Google Ads, LinkedIn Ads), content strategy, and campaign execution.

Spearheaded a full website redesign, restructuring site architecture, rewriting copy, and optimizing for SEO, including keyword research and meta tag strategy, contributing directly to measurable traffic and conversion growth.

Developed and executed go-to-market campaigns for product launches and feature releases, aligning messaging across web, email, and paid channels.

Conducted end-to-end UX research and design for core product flows, from wireframes and prototypes to final U, ensuring designs addressed real user pain points surfaced through customer success interactions.

Wrote 137 help articles and built out Visitly's knowledge base from the ground up, enabling self-serve support and reducing inbound support volume.

Leveraged AI tools throughout design and content workflows to accelerate output while maintaining quality.

Managed 25+ enterprise accounts, including OpenAI, Seagate, and SentinelOne, serving as the primary point of contact and feeding customer insights directly into the product roadmap.

Conducted product demo calls for prospective clients, translating complex features into clear value propositions and contributing to deal closure.

Built training materials and onboarded and managed new hires across marketing, sales, and customer success as the team scaled, establishing playbooks used by the broader team.

• Helping categorize health policies to provide Premium Quality care for patients

• Helping to support patients and staff by providing exceptional customer service.

• Making sure patients are satisfied with the necessary care being provided upon their request.

• Participating in Resiliency & Mindfulness Series at Kaiser's Educational Theatre.

• Part of a Hand Hygiene team who focused on educating the staff on the importance of hand hygiene.

• Participating in the Toastmasters Program during the weekly Professional Development Days.

• Creating and formatting Excel sheets for flyers in the Emergency Department.

• Shadowing/Observing surgeons in the Pre-Op and PACU department.