# Deepak Krishnan > Design Leadership at Service Now | Crafting impactful experiences for the digital enterprise Location: San Francisco Bay Area, United States Profile: https://flows.cv/deepakkrishnan UX & Product Designer with 8 years of experience in the software industry and academia. http://dkrishnan.com ## Work Experience ### Design Manager @ ServiceNow Jan 2026 – Present | San Francisco Bay Area ### Staff Product Designer @ ServiceNow Jan 2026 – Jan 2026 ### Sr Product Designer @ ServiceNow Jan 2022 – Jan 2026 | San Francisco Bay Area ### Product Designer @ SAP Jan 2019 – Jan 2022 | San Francisco Bay Area Product Designer with the Sales Cloud UX team responsible for designing native iOS mobile applications targeted at helping salespersons in their day-to-day tasks ### Product Manager @ SAP Jan 2019 – Jan 2019 | San Francisco Bay Area ### Product Designer @ SAP Jan 2018 – Jan 2018 | San Francisco Bay Area ### Lead Graduate Student Instructor @ University of Michigan - School of Information Jan 2018 – Jan 2018 | Ann Arbor, Michigan Instructed undergraduate student groups on fundamentals of Information Science including UX Design, UX Research and Data Science Led weekly discussion sections to teach students practical applications of theoretical concepts learned in lecture Served as Lead Graduate Student Instructor for a diverse teaching team of 12 members that included PhD, undergraduate and graduate teaching assistants as well as two professors Responsible for handling student concerns and challenges such as long absences or academic performance issues, for over 200 students across 10 sections Organized and managed weekly status meetings between professors and teaching team to discuss action plans for the week and address any student/graduate instructor challenges or issues being faced ### Graduate Student Instructor @ University of Michigan - School of Information Jan 2017 – Jan 2017 | Ann Arbor, Michigan Instructed graduate-level student groups on marketing economics and social psychology techniques for application in Design and Management decisions Assisted the professor in preparing materials for lectures, quizzes, tests and exams as well as directing in-class activities for students Conducted weekly office hours providing additional academic and general support to students Led two back-to-back 3-hour lectures in the absence of the professor Graded student assignments and tests and managed syllabus modifications and day-to-day student communication ### Product Design & Development Intern @ FICO® Jan 2017 – Jan 2017 | Ann Arbor, Michigan Designed and developed internal tool to manage client administration using Sketch and Invision. Contributed to development efforts using Python Flask, HTML, CSS and SQL Alchemy Designed and developed an automated system for robust system end-to-end testing using selenium, kubernetes, and pytest. Worked with Raspberry PI based devices to update software that is used to collect dataset from customer sites. ### Teaching Assistant @ University of Michigan - School of Information Jan 2017 – Jan 2017 | Ann Arbor, MI Work as an Instructional Aide for course SI334 - Theory of Social Influence and Persuasion. Responsibilities include supporting the Professor with class logistics, grading of weekly assignments, pop-quizzes and setting up grading rubrics. Also worked on grading mini-project reports and term papers. ### Graduate Teaching Assistant @ University of Michigan - Stephen M. Ross School of Business Jan 2016 – Jan 2016 | Ann Arbor, MI Worked as a Graduate Teaching Assistant at the Ross Business School teaching undergraduate and graduate classes the nuances of developing android-apps using Android Studio and Java [Course code TO426/TO626]. Graded papers and provided office hours to assist students with their term projects by defining the scopes and troubleshooting code. In addition, supported the Professor by critiquing students on the business ideas generated as part of the course which they would market as an android app. ### Technical Product Manager @ Wipro Jan 2013 – Jan 2016 | Chennai Area, India Responsible for overall team management and client interaction of 12-member multi-functional product team developing payment processing technology and transaction simulation tools for a credit card giant in the US. Conducted interviews to understand customer needs and defined vision, long-term and short-term goals for products. Expert in after-sales support as well as product and market. Led product innovation by developing machine learning systems to automate email responses to global clients thereby reducing response times by 40% Key Contribution: Designed a cloud-based simulator that would create a test platform for testing out applications prior to live deployment. Also involved in designing a Machine-Learning based AI product that would respond to customer queries automatically. Used automation principles to streamlines current workflow processes for testing and customer configurations ### Senior Software Engineer @ Wipro Jan 2010 – Jan 2013 | Chennai Area, India Developed APIs and maintained back-end database pipelines for querying and Authorization Product team and Global Clearing Management System. Developed transaction simulation tools using Java and Javascript. Conducted and led code reviews and quarterly release meetings to ensure that new releases are shipped on time and according to priority ## Education ### Master of Science (M.S.) in Human Computer Interaction and Data Science University of Michigan - School of Information ### Bachelor of Technology (B.Tech.) in Mechatronics, Robotics, and Automation Engineering Shanmugha Arts, Science, Technology and Research Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/deepak-krishnan - Portfolio: http://dkrishnan.com --- Source: https://flows.cv/deepakkrishnan JSON Resume: https://flows.cv/deepakkrishnan/resume.json Last updated: 2026-04-13