• Enterprise UX, security/compliance, AI-assisted workflows, design systems

• Discovery, research, and analytics reviews → flows, prototypes, production UI (Figma)

• Accessibility across patterns and screens; partner with engineering for reliable delivery

• Led UX for lifecycle, security, and compliance products at enterprise scale

• Built and maintained shared design system in Figma

• Improved navigation and task success through research and analytics

• Specs, states, edge cases, and accessibility with engineering partners

• Led end to end UX for a brandable 3D foot-scanning retail platform, defining flows from capture to fit to order management and delivering production-ready UI and patterns.

• Increased customer service chatbot satisfaction by auditing intents, redesigning conversation paths, and running iterative usability tests.

• Designed scenarios and prototypes for immersive telepresence and VR collaboration; partnered with research to validate concepts and document interaction guidelines.

• Performed market and technical reviews of 3D scanning and 3D printing solutions; informed strategy, partner choices, and roadmap.

• Shaped consumer PC experience strategy across setup, onboarding, and support with attention to accessibility and measurable task success.

• Directed UX research/design for K–12 web, tablet and mobile phone platforms

• Data-informed tools that improved teacher/student outcomes

• Presented insights to leadership and partners

• Led UX for the out-of-box experience for WD My Cloud, simplifying device setup, account creation, discovery, and data migration across iOS, Android, and desktop.

• Designed cross-platform file management flows for upload, sync, sharing, permissions, and offline access.

• Created personal-cloud streaming experiences to mobile and TV, improving playback reliability and cast handoff.

• Partnered with firmware and mobile teams; prototyped in Figma and validated through usability tests.