# Dennis Child

> Customer Success @ Ramp

Location: New York, New York, United States
Profile: https://flows.cv/dennischild

As a recent graduate from Cornell University with a degree in Communication and a concentration in Media Studies, I am passionate about leveraging my skills and experiences in customer-facing roles. My background includes diverse experiences, from serving as a Writing and Communications Intern at Baobuyu Learning Center in Zambia, where I successfully spearheaded marketing campaigns to engage sponsors, to my role as an Operations Assistant at Hired Hands Moving Company, where I excelled in client communication and satisfaction.

Throughout my academic journey, I've honed my interpersonal communication, creative writing, and marketing skills, making me well-equipped to connect with clients and provide top-notch service. My commitment to community involvement, demonstrated through my role as Philanthropy Chair for Cornell University Sigma Chi, reflects my dedication to fostering positive relationships and making a difference.

My goal is to continue building on these experiences and skills in customer-facing roles, where I can contribute to the success of organizations and provide exceptional service to clients. I am enthusiastic about the opportunity to connect with professionals in this field and explore new avenues to create meaningful connections and deliver outstanding customer experiences. Let's connect and discuss how we can collaborate to achieve our mutual goals.

## Work Experience
### Team Lead - Scaled CSM @ Ramp
Jan 2026 – Present | New York, New York, United States

### Customer Success Manager @ Ramp
Jan 2025 – Jan 2026 | New York, New York, United States

### New Business Development @ Ramp
Jan 2024 – Jan 2025 | New York, New York, United States

### Operations Assistant, Brand Ambassador @ Student Agencies, Inc.
Jan 2021 – Jan 2023 | Ithaca, New York, United States
 Worked directly with clients to provide high-quality service, outlining specific client requests at the start of service while ensuring customer satisfaction
 Distributed marketing materials through targeted hiring campaigns on campus, including holding information sessions
 Coordinated with crews of up to eight individuals strategizing move plan and proper packing approach to optimize move efficiency
 Engaged in weekly moves throughout the local area, and additional multi-day weekend interstate moves

### Writing and Communications Intern @ Baobuyu Learning Center
Jan 2022 – Jan 2022 | Livingstone, Southern, Zambia
	Headed weekly newsletter marketing organizational progress to sponsors in efforts to increase donations. Wrote and designed the newsletters each week using Canva and Adobe InDesign
	Developed and taught a new course of health studies to a class of 60 students at a local primary school
	Engaged in targeted marketing efforts across a variety of marketing mediums including: content marketing, email campaigns, and active outreach
	Oversaw the development and execution of a fundraising campaign bringing in hundreds of new donors
	Managed the schools website improving content to increase SEO and drive in a 72% increase in website traffic

### Production Assistant @ Thrice Cooked Media
Jan 2021 – Jan 2021 | New York, New York, United States
 Reported to directors of production and talent, managed daily schedule for the production crew to meet weekly deadlines
 Assisted in the production of music video sets including preparing and delivering daily call sheets
 Acted as a liaison between the director, crew, and cast relaying scene instructions to the team
 Organized the transportation of a crew of 20+ people to and from sets

### Independent Neighborhood Landscaper @ Unknown
Jan 2020 – Jan 2020 | Potomac, Maryland, United States
 Utilized Nextdoor.com, local flyers, and door-to-door sales to successfully service over 30 neighbors
 Provided weekly landscaping services for six neighbors and additional project-based work
 Completed a month-long project, consisting of the construction of three stone walls generating $2.5K profit
 Budgeted project costs to ensure positive revenue on a project-by-project basis

### Expeditor, Food Runner, Host @ Blueridge Restaurant Group
Jan 2018 – Jan 2019 | Rockville, Maryland, United States
	Lead a team of servers and food runners, provided quality checks on dishes and directed all outgoing dishes
	Acted as the liaison between the front of house and back of house
	Coordinated customer requests via phone and in person, handling guest complaints as needed
	Organized guest reservations and seating using the Open Table reservation system

### Customer Service Representative @ Zoes Kitchen
Jan 2017 – Jan 2018 | Potomac, Maryland, United States


## Education
### Bachelor's degree in Communication and Media Studies
Cornell University


## Contact & Social
- LinkedIn: https://linkedin.com/in/dennis-child

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Source: https://flows.cv/dennischild
JSON Resume: https://flows.cv/dennischild/resume.json
Last updated: 2026-04-07