A diverse background in Software Development, Support Engineering and Musical Performance has driven me to continually improve myself. The breadth of my experiences allow me to be very cognizant of end-user concerns, helping me to create and develop software that is easy to grasp and as stable as I can make it.

Experience

2021 — 2024Health CatalystSenior Software Engineer

2021 — 2024

Help maintain several Ruby/Rails production servers with React-based UI

Help migrate legacy services to .NET/C# to improve maintainability

Work with Customer Support on feature request and bug report acceptance criteria

Implement new features and fix bugs as part of an engineering team

Participate in sprint planning and backlog grooming to help plan the direct and efforts of the engineering team

2018 — 2021NetlifySoftware Engineer

2018 — 2021

I help our customers using a wide range of skills from debugging customers' issues and code individually to implementing tools and integrations that improve the effectiveness of my team as a whole.

Investigate difficult technical issues by reading logs, going through relevant code paths and speaking to the customer to reach a viable resolution and file a GitHub issue or PR where relevant

Develop new Zendesk Apps to enable Support workflows and maintain/bugfix existing Apps.

Create example code that implements Netlify features that can be shared with customers to assist in implementing these features.

Develop Javascript and Go based Serverless API endpoints and integrations for Zendesk, Discourse and internal Ruby/Rails/MongoDB Backend.

Implement Go based REST API endpoints for Support tooling integrations

Implement new features and bugfixes for Go based CLI tools for Support

Develop bugfixes for our production React-based UI.

2016 — 2017OlarkSupport Engineer / Internal Tools Developer

2016 — 2017

I helped resolve difficult technical issues that the Frontline Support team had triaged and helped implement and improve Javascript and Python based internal tools.

Investigated difficult technical issues by reading logs, going through relevant code paths and speaking to the customer to reach a viable resolution.

Provided continuing training for Frontline Customer Support for new features or troubleshooting techniques.

Scoped and completed various projects regarding internal documentation and internal tooling.

Liaised between Engineering and Support to communicate both side’s concerns and priorities.

Tested new integrations with third-party services like CRMs and CMSs.

Handled outages as Outage Lead -- make sure all incident leads are set and communicate engineering findings to Frontline support so that they can provide information to the customers.

Developed, maintained and bugfixed Python and JavaScript based internal tooling/apps for use by Frontline Customer Support members.