# Dennis Padiernos

> Software Engineer with a passion for music, keyboards and open source.

Location: Cookeville, Tennessee, United States
Profile: https://flows.cv/dennispadiernos

A diverse background in Software Development, Support Engineering and Musical Performance has driven me to continually improve myself. The breadth of my experiences allow me to be very cognizant of end-user concerns, helping me to create and develop software that is easy to grasp and as stable as I can make it.

## Work Experience
### Senior Software Engineer @ Health Catalyst
Jan 2021 – Jan 2024
- Help maintain several Ruby/Rails production servers with React-based UI
- Help migrate legacy services to .NET/C# to improve maintainability
- Work with Customer Support on feature request and bug report acceptance criteria
- Implement new features and fix bugs as part of an engineering team
- Participate in sprint planning and backlog grooming to help plan the direct and efforts of the engineering team

### Software Engineer @ Netlify
Jan 2018 – Jan 2021
I help our customers using a wide range of skills from debugging customers' issues and code individually to implementing tools and integrations that improve the effectiveness of my team as a whole.

- Investigate difficult technical issues by reading logs, going through relevant code paths and speaking to the customer to reach a viable resolution and file a GitHub issue or PR where relevant
- Develop new Zendesk Apps to enable Support workflows and maintain/bugfix existing Apps.
- Create example code that implements Netlify features that can be shared with customers to assist in implementing these features. 
- Develop Javascript and Go based Serverless API endpoints and integrations for Zendesk, Discourse and internal Ruby/Rails/MongoDB Backend.
- Implement Go based REST API endpoints for Support tooling integrations
- Implement new features and bugfixes for Go based CLI tools for Support
- Develop bugfixes for our production React-based UI.

### Support Engineer / Internal Tools Developer @ Olark
Jan 2016 – Jan 2017
I helped resolve difficult technical issues that the Frontline Support team had triaged and helped implement and improve Javascript and Python based internal tools.

- Investigated difficult technical issues by reading logs, going through relevant code paths and speaking to the customer to reach a viable resolution.
- Provided continuing training for Frontline Customer Support for new features or troubleshooting techniques. 
- Scoped and completed various projects regarding internal documentation and internal tooling.
- Liaised between Engineering and Support to communicate both side’s concerns and priorities.
- Tested new integrations with third-party services like CRMs and CMSs.
- Handled outages as Outage Lead -- make sure all incident leads are set and communicate engineering findings to Frontline support so that they can provide information to the customers. 
- Developed, maintained and bugfixed Python and JavaScript based internal tooling/apps for use by Frontline Customer Support members.

### Technical Support Engineer @ Callcentric.com
Jan 2011 – Jan 2015
I resolved customer's difficult technical issues using my knowledge of Networking and VoIP protocols and the software and hardware that they run on.

### Support Analyst @ JP Morgan Chase
Jan 2000 – Jan 2001


## Education
### Computer Science and Full Stack Web Development
BloomTech
Jan 2019 – Jan 2020

### Network Engineering
Chubb Instittute
Jan 1999 – Jan 2000

### Computer Engineering
Emilio Aguinaldo College


## Contact & Social
- LinkedIn: https://linkedin.com/in/dennispadiernos

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Source: https://flows.cv/dennispadiernos
JSON Resume: https://flows.cv/dennispadiernos/resume.json
Last updated: 2026-03-22