Lead interaction design strategy for Bridge, Apple's enterprise design system powering 165+ internal applications across web, macOS, and iOS.

Alongside hands-on guidance authorship, I've spent the past year building the AI-native infrastructure that powers how Bridge works:

AI Tooling & Infrastructure

Built and published bridge-claude-plugin to Apple's internal Claude Code marketplace — embedding Bridge guidance and design tokens for 40+ components directly in developer AI workflows, zero configuration required. Architected a 6-repository GitHub ecosystem with automated content-fetch pipelines, a 44-element YAML registry, design token CSVs, and portable AI context files used by any AI tool.

Automated Compliance Testing

Initiated and lead bridge-assessments — a Playwright/TypeScript framework automating Bricks component library compliance against Bridge specifications. Integrated Apple Radar for automated bug filing. Built dark mode, RTL, and AI-generated test coverage (a multi-agent Claude Code skill that turns test plans into Playwright specs). 171+ commits, 6 components covered.

Thought Leadership

Presented "Bridge and GenAI" to IS&T UX Platform leadership (January 2026) — demonstrated RAG-based guidance queries, proposed a Bridge MCP server with 6 tools, and introduced the Design Process Assistant vision. Generated organizational investment in AI-integrated design workflows.

Guidance Authorship

Authored 2 new Bridge elements (Chat UI, Menus) and led major revisions of Buttons, Data Tables, and Tokens. Published 21 changelog entries in 10 months. Pioneered a shift from prescriptive rules to principle-based guidance across 40+ components.

Continued as sole UX resource for AppleConnect post-team layoff — shipped Bluetooth Proximity Approval and Session Management for 160,000+ users while mentoring engineers directly on UX decision-making.

Led the UX team for Apple's internal enterprise authentication and identity platform serving 350,000+ employees and external partners across iOS, macOS, and web.

Team & Process

Built and led a 6-person UX team (designers, a UX writer, and a producer). Established the team's collaboration infrastructure from scratch: weekly engineering sync cadence, Chorus documentation site (viewed 700+ times by management), InVision screenshot repository, and keyword tagging strategy for design decisions.

Measurable Impact

Reduced enterprise authentication support burden by 93% (2,800 → 200 monthly support calls). Increased device approval satisfaction from 45% to 87%.

Platform Strategy

Led the "Unified UI" initiative — a ground-up SwiftUI redesign consolidating fragmented macOS and iOS authentication experiences into a single cohesive platform. Ran two rounds of user research, managed a team of 3 designers across both clients, and drove engineering alignment through 12 months of design reviews.

Features Shipped

FIDO2/YubiKey support · Apple Badge redesign · PIPL/TOS consent flows · iOS/macOS Sign-In redesign · OnboardingKit integration · Multi-factor authentication · Device approval workflows · Web SSO sign-out

Stakeholder Alignment

Collaborated across 5+ engineering teams. Presented to UX and engineering leadership at Apple four times over two years.

Embedded product designer within Apple's Information Systems & Technology (IS&T) UX team, designing internal enterprise tools used by Apple employees worldwide.

Led end-to-end design of Apple's enterprise procurement platform, transforming a cumbersome purchasing workflow into a consumer-grade experience for Apple hardware and software procurement.

Redesigned the portal used by Apple developers to sign and distribute internal software. Reduced documentation dependency by 80% by rethinking the publishing mental model from the ground up. Eliminated a major source of developer support burden.

Design System & Process

Established design patterns and component usage across multiple internal enterprise applications, contributing to early Bridge design system development. Pioneered an embedded design approach within engineering teams, shifting from waterfall handoffs to collaborative, iterative design-development cycles.

Owned and shipped platform features for Lithium's community platform, serving Fortune 500 brands connecting millions of customers with brand communities.

Influenced product roadmap through customer research and stakeholder presentations, securing engineering investment for critical UX improvements. Simultaneously supported 3 agile engineering teams, identifying and resolving UX issues during implementation. Designed and shipped Lithium's iOS SDK enabling B2B customers to embed community experiences in their mobile applications.

As a part of Cisco's Customer Experience (CX) group I worked to design several customer listening post experiences to measure the ease, effectiveness and emotion of customer interactions with Cisco's Support team.