Led cross-functional team through complete product development lifecycle for E2E QA reporting tool and rapid decision making; onboarded 50+ teams to solution and provided continuous value with iterative feature enhancements, evaluating user feedback and trade-offs, and meaningfully engaging stakeholders
Developed scorecard for senior VPs to evaluate QA efforts across organization to improve quality, efficiency, and cost reduction by building data integration pipelines, defining KPIs, establishing baseline and target goals to increase automated defect detection by 15% and decrease test case maintenance costs by 20%
Directed a team of engineers through planning and delivery for 5 large projects, earning unofficial project manager and product owner titles within the Testing Center of Excellence team by managing product backlogs, providing ad hoc support to users, and developing features to identify pain points and areas for improvement for customers
Collaborated with QA Leads to establish org-wide standardized processes and workflows, created a central repository of resources and guides for smoother team onboarding and unified reporting and implemented an AI assistant for addressing FAQs and faster navigation
Mastered Agile Scrum project management practices for software development teams, efficiently guiding backlog refinement and other scrum ceremonies to meet quarterly goals, identify and remedy blockers early, and ensure effective cross-functional team collaboration