• Designed enterprise diamond identification application, dashboard, and web platform, serving 2k+ users by simplifying complex workflows through intuitive design.

• Led user research and prototyping, creating high-fidelity prototypes in Figma through 30+ iterations to integrate AI capabilities.

• Reduced diamond identification time by 78% by streamlining AI-integrated workflows within the enterprise application.

• Increased user satisfaction by 26% through simplified flow and design improvements based on user feedback.

• Collaborated with Product Management, Engineering, and Data Science teams, establishing cohesive design systems and interactive prototypes across 3 teams.

• Taught 112 undergraduate students in interactive design workshops, covering Figma prototyping, user-centered methodologies, and design system principles.

• Developed and maintained 80+ comprehensive course resources, including video walkthroughs, to build foundational UX knowledge and design systems

understanding.

• Co-developed and facilitated a Typographic Systems course for 100+ undergraduate students, collaborating with faculty to define coursework and evaluate

assignments, resulting in 22% improvement in understanding.

• Implemented a streamlined and scalable design asset management system in Figma, accelerating brand asset production by 72% and improving team efficiency.

• Conducted user research and A/B testing to inform iterative design improvements, leading to a 12% conversion rate improvement.

• Presented design concepts and rationale to VP and Brand Stakeholders, influencing product roadmap priorities for Q3-Q4 initiatives.

• Partnered with Polifactory, Politecnico di Milano, under Prof. Miso Kim and Prof. Michael Arnold Mages to develop a patient-centeredness evaluation toolkit for

orthopedic care.

• Applied user-centered design and conducted 20+ stakeholder interviews with orthopedic professionals, prioritizing key evaluation criteria for enhanced patient care.

• Synthesized qualitative research into process maps and user flows, improving care assessment frameworks and cross-functional stakeholder alignment by 47%.

• Led the full design lifecycle of Unisuite CRM mobile and web applications using Figma, driving a 19% increase in user engagement.

• Designed and shipped feature updates for Nhance application, enhancing usability and achieving 34% improvement in user satisfaction scores through iterative user

testing.

• Redesigned mall management dashboard with WCAG 2.1 AA-compliant data visualizations by including colorblind-safe palettes, screen reader-compatible chart

labels and responsive layout.

• Defined UX strategy for loyalty workflows, increasing campaign engagement across campaign creation, customer segmentation, and omnichannel engagement flows.

• Collaborated with engineering and product teams in agile environment to translate design concepts into successful product launches.