Enterprise Product & Experience Executive | Scaling Enterprise SaaS from Growth to Scale | AI, CX, UCaaS, CCaaS
I’m an enterprise and growth-oriented product and experience executive with portfolio-scale ownership across UCaaS, CCaaS, CX, analytics, and AI platforms.
Portfolio-level ownership across UCaaS, CCaaS, CPaaS, CX, analytics, admin, and AI platforms for a global enterprise SaaS business
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Led a ~100-person global organization spanning Product Management, Design, Research, and Product Operations, with operational influence across 500+ R&D
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Partnered closely with the CEO, CPO, ELT, and Board on product strategy, prioritization, investment trade-offs, and growth execution
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Contributed to sustained portfolio ARR growth from approximately $500M to $800M across established UCaaS, CCaaS, and CPaaS businesses
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Launched a net-new CX product line, growing it from $0 to $5M ARR in early access and pre-GA stages
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Drove product-led growth and expansion through lifecycle adoption, journey simplification, analytics, and in-product nudges
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Led platform modernization initiatives that:
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Enabled cross-sell and deal acceleration
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Retired low-ROI legacy stacks
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Reduced operational risk and support burden
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Oversaw AI-driven capabilities including transcription, summarization, assists, and AI-generated insights across portfolios
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Established practical AI governance principles focused on trust, accuracy, explainability, and scalability
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Regular executive speaker for sales kickoffs, analyst briefings, and advisory boards