• Owned 0→1 Calendar integration, delivering production-ready spatial AR design and AI interaction patterns by prototyping and validating complex AI logic, prompt behaviors, and cross-device UI, executed in partnership with 10+ design and cross-org teams to deliver a seamless experience.

• Evangelized design team education: built a voice design microsite, maintained office hours, managed a product design intern (12-week program), and coached 6 designers in voice and AI design principles (6-week course).

• Defined interaction strategy for Messaging on AI glasses across 2 hardware launches (2023, 2025), driving growth from early stage to a flagship user experience.

• Led end-to-end design of Voice Messaging, from in-lab UXR and conversational prototyping through high-fidelity UI, engineering handoff, and design QA. Shipped 3 post-launch enhancements, increasing Messaging PR by 5%.

• Standardized voice error handling and user education frameworks adopted across Wearables teams, aligning UX patterns and reducing time-to-market for new AI features.

• Partnered with ML and product to define “unclear request” handling guidelines, improving LLM classification accuracy by 19% and strengthening system reliability.

• Improved AI-powered conversational experiences by leading transcript analysis, training data refinement, and rapid prototyping initiatives; increased automation rate from 35% → 42%, exceeding enterprise client target.

• Led 0→1 projects across chatbot, voice, and mobile web experiences for Travel & Hospitality enterprise clients,

defining end-to-end user journeys, interaction models, and design patterns aligned with brand goals.

• Established design QA standards, auditing flows for edge cases and logic gaps. Diagnosed ASR misrecognition

issues causing drop-off, restoring reliability and completion rates.

• Redesigned core workflows in an enterprise B2B platform, simplifying information architecture and reducing

cognitive load; cut “Journey Creation” task completion time by 10% through improved labeling, hierarchy, and

interaction efficiency.

• Improved Siri AI response quality by auditing Knowledge Graph content and testing utterance traffic.

• Mitigated quality launch-blockers for 2020 U.S. national and local election AI responses.

• Supported COVID-19 escalation by managing 60+ accounts daily, fulfilled SVP-level goals by delivering verified test center locations for Google Maps on expedited timeline.

• Revamped call center GDO workflows, boosting team-wide operational efficiency. Rated “Top Operator of the Month” 2 months in a row.