# Diane Lê Lovekamp (Strain), M.Ed. > Manager, Customer Education @ Honeycomb.io Location: San Francisco, California, United States Profile: https://flows.cv/dianellovekampstrainmed Education leader, program builder, GTM driver, and curriculum developer. I build and scale customer education programs that drive product adoption, boost renewal and expansion, and enhance the customer experience. I blend data-driven strategies, agentic workflows, and research-backed engagement tactics that make a real impact—both for customers and the business. I bring a background in instructional design, content strategy, and cross-functional program leadership to deliver education that empowers customers to use products with confidence and achieve real outcomes. 7+ years building from zero to launch (and beyond). 4+ years in B2B SaaS. Outside of work: Yoga and Lagree instructor, avid reader. Usually outdoors with my husband and our dogs. ## Work Experience ### Lagree Instructor @ CORE40 Studios Jan 2026 – Present | San Francisco, CA ### Manager, Customer Education @ honeycomb.io Jan 2025 – Present | San Francisco, CA Owning and scaling AI-driven customer education programs, developing diverse and high-performing teams, and driving measurable customer value with Honeycomb. Leading a team technical instructors + eLearning developers. ### Program Manager, Customer Education, Interim Lead @ honeycomb.io Jan 2025 – Jan 2025 | San Francisco, CA Built a scalable on-demand learning ecosystem that empowers engineers to succeed with Honeycomb and OpenTelemetry. Leading a team technical instructors + eLearning developers. My role bridged curriculum development, strategy, and delivery: I defined where our digital education program should go, why it matters, and how we get there. ### Customer Education Specialist @ honeycomb.io Jan 2024 – Jan 2025 | San Francisco, California, United States Building scalable, on-demand learning experiences to teach engineering teams how to use and get value from Honeycomb. ### Yoga Instructor @ CorePower Yoga Jan 2023 – Jan 2025 | San Francisco, CA ### Curriculum Manager, Customer Education @ Sigma Jan 2023 – Jan 2023 | San Francisco, CA Spearheaded the first ILT and on-demand customer-facing technical education program from the ground up and oversaw the execution of the program's roadmap. Launched the first technical education subject matter expert (SME) program to harness cross-function expertise and inform the education program's strategic roadmap. Laid off due to budget cuts. ### Product Training Manager @ Nexxen Jan 2022 – Jan 2023 | San Francisco, California, United States Managed all on-demand customer-facing technical training programs. Oversaw the execution of documentation, eLearning courses, and ILT sessions with an average CSAT score of 4.52/5. Implemented new knowledge architecture methods in Skilljar LMS, driving 25% engagement increase in customer-facing technical education programs. Formerly Amobee. Acquired and rebranded as Nexxen in 2023. ### Product Training Specialist @ Nexxen Jan 2022 – Jan 2022 | San Francisco, California, United States Owned the design and development of all eLearning projects, driving 27% increase in content volume in the technical education library with an average CSAT score of 4.44/5. Developed the net-new product SME program for 40+ stakeholders and business partners, leading to effective, cross-functional collaboration processes. ### Instructional Designer, Customer Education @ Side Jan 2021 – Jan 2022 | San Francisco, California, United States Launched the first digital product course to onboard customers, driving an average CSAT score of 4.82/5. Streamlined eLearning and ILT delivery operations for all product training programs for 700+ customers, contributing to 76% of customers reporting increased confidence in adopting the technology product. Owned the design and delivery of marketing content for the customer education program, driving 48% increase in customer learning engagement and 81% increase in course completion rates. ### Research Assistant, Gender-Based Violence @ University of Utah Jan 2020 – Jan 2021 | Salt Lake City, Utah, United States Spearheaded a creative digital production project for 25 women-identifying people, contributing to organizational initiatives related to gender equity, identity development, and anti-racism. Published a journal article based on identity and storytelling in Frontiers: A Journal of Women's Studies. ### Research Assistant, Training & Instructional Design @ University of Utah Jan 2019 – Jan 2021 | Salt Lake City, Utah, United States Developed net-new eLearning onboarding programs for 30+ employees, which led to multimodal, efficient, and interactive onboarding and training structures with a 100% completion rate annually. Led 10 instructor-led learning experiences per year about diversity, inclusion, and belonging, with 92% of learners reporting an increase in understanding of diversity topics and an average satisfaction rating of 4.62/5. ### Program Manager, Diversity Training @ California Polytechnic State University (Cal Poly) Jan 2018 – Jan 2019 | San Luis Obispo, California, United States Built net-new, scalable programs to educate employees on diversity, inclusion, and belonging, driving engagement for 200+ employees in gender-inclusive initiatives in higher education. Delivered 10 leadership development trainings on a quarterly basis related to leadership, building relationships, and identity development, driving 56% increase in employee leadership capacity. ### Teaching Assistant, Writing @ California Polytechnic State University (Cal Poly) Jan 2015 – Jan 2018 | San Luis Obispo, California, United States Facilitated 1:1 training sessions for approximately 5 to 10 students, faculty, and staff weekly on writing projects. ### Intern, Onboarding and Training @ College Works Painting Jan 2015 – Jan 2015 | Irvine, California, United States Facilitated onboarding and training processes for 100+ incoming undergraduate business managers and employees. ## Education ### Master of Education M.Ed. in Educational Leadership University of Utah ### Bachelor of Arts B.A. in English California Polytechnic State University-San Luis Obispo ## Contact & Social - LinkedIn: https://linkedin.com/in/dianelelovekamp - Website: https://www.learnwithdiane.co - Website: https://www.learnwithdiane.co/portfolio --- Source: https://flows.cv/dianellovekampstrainmed JSON Resume: https://flows.cv/dianellovekampstrainmed/resume.json Last updated: 2026-04-05