# Diego Avila

> Cloud Solutions Engineer at Siepe

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/diegoavila

Experienced System Admin / Cloud Engineer with a demonstrated history of working within different industries. Skilled in Teamwork, Security, Cloud Infrastructure, Team Leadership, and Customer Service.

## Work Experience
### Cloud Solutions Engineer @ Siepe
Jan 2023 – Present | New York, New York, United States

### Engineer @ CleanSlate Technology Group
Jan 2022 – Jan 2023
- Perform tasks determined by Cloud Architect based on statements of work (SOW).
- Create documentation of processes, workflows and services used for client solutions. 
- Familiarize with client’s environment to provide advice based on industry best practices and replicate systems on a lab environment for testing. 
- Assist with creating new product offerings to engage new revenue streams via different lines of business. 
- Automated Control Tower deployment, using python and terraform, to meet industry standards using TrendMicro Conformity to determine compliance levels.

### Cloud Solutions Engineer @ Siepe
Jan 2020 – Jan 2022 | New York City
Work with Cloud Solutions Architect to plan, design, build and support client infrastructure using Cloud Solutions such as AWS and Azure. Serve as an escalation point to service desk members and provide guidance on successfully resolving customer issues and concerns. Technologies include, but not limited to:

- Cisco Umbrella Management and Deployment
- AWS services such as VPCs, Workspaces, EC2s, and more
- Office 365 and Azure
- Windows Server Administration 
- OpenVPN Administration
- Cloud-Based Networking (i.e Cisco Meraki Firewalls and vMXs)
- Security Auditing

### System Administrator @ Crown Awards
Jan 2019 – Jan 2020
Determined and proposed solutions to support over 200 end users internally and externally. Technical issues included but are not limited to hardware, software, user training and deployments. Used judgement to find solutions and/or improvements, that increase employee productivity and business efficiency, and implements them after testing to ensure business continuity.

### Helpdesk Supervisor @ Crown Awards
Jan 2018 – Jan 2020 | Hawthorne, NY

### Helpdesk Engineer @ Crown Awards
Jan 2017 – Jan 2018 | Hawthorne, New York

### Helpdesk Analyst @ Crown Awards
Jan 2017 – Jan 2017 | Hawthorne, New York

### Computer Instructor @ El Centro Hispano Inc.
Jan 2020 – Jan 2020
Instructed Spanish speaking adult students on how to use the Microsoft Office Suite and basic computer skills to help them in their daily lives and make themselves more marketable for jobs.

### Senior Sales Consultant - Technology @ OfficeMax
Jan 2016 – Jan 2016

### Sales Associate @ OfficeMax
Jan 2016 – Jan 2016

### Intern Lab Technician @ Westchester Community College
Jan 2015 – Jan 2015


## Education
### Master of Science - MS in Information Technology Management
Western Governors University

### Bachelor of Business Administration (B.B.A.) in Information Systems
Pace University - Lubin School of Business

### Associate of Arts and Sciences (A.A.S.) in Computer and Information Systems Security/Information Assurance
SUNY Westchester Community College

### Associate's degree in Cybersecurity
SUNY Westchester Community College


## Contact & Social
- LinkedIn: https://linkedin.com/in/diego-avila

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Source: https://flows.cv/diegoavila
JSON Resume: https://flows.cv/diegoavila/resume.json
Last updated: 2026-04-05