Led vision and ideation workshops to shape the next generation of identity products, collaborating with over 80 cross-functional partners including engineers, data scientists, product managers, and marketers
Shift product development from feature delivery to user-centered value by integrating identity across horizontal experiences like global navigation and search. Partner with multiple teams to enhance user connection through rapid research and experimentation around interests and relationship building
Design premium features such as “Who’s Viewed Your Profile,” resulting in a 20% increase in page views and 11% lift in profile edits
During LinkedIn’s hyper-growth phase, create an enterprise business hub for finance admins, streamlining purchasing, billing, and renewals across multiple products
Redesign the help center, reducing enterprise support tickets by 35% and consumer tickets by 10%, while increasing content engagement and self-service resolution