# Divyanshu Bandil

> Staff Software Engineer at Zendesk

Location: Fremont, California, United States
Profile: https://flows.cv/divyanshu

Experienced Software Engineer with interests in Backend Development, Full Stack Development and Machine Learning

## Work Experience
### Staff Software Engineer @ Zendesk
Jan 2023 – Present | San Francisco Bay Area
☛ Developed full-stack Trial and Onboarding features by utilizing Python and Ruby on Rails for backend and React for UX.
☛ Built ethical LLM powered features used to set up several entities out of the box for potential and onboarding customers.
☛ Implemented backend performance optimizations using server-side caching, parallel job system and pub-sub architecture
☛ Worked on an experimentation platform for evaluating various features presented to the prospective trialists and onboardees.
☛ Led code reviews and mentored junior developers ensuring high standards for code quality, security, and performance.

### Senior Software Engineer @ Zendesk
Jan 2021 – Jan 2023 | San Francisco Bay Area
☛ Building personalization services managing the API and related data for trial versions of all products enabled for a user.
☛ Integrated applications with automated testing infrastructure for quality assurance using Github Actions and Jenkins.
☛ Collaborated closely with DevOps teams to set up automated deployment pipelines using Kubernetes and Spinnaker.
☛ Implementing Sentry and Datadog to monitor system health, track error rates, and resolve issues before impacting users

### Data Scientist @ Logitech
Jan 2019 – Jan 2021 | Newark, California, United States
☛ Modeled the projected available supply at global distribution centers based on supply level and customer demand
☛ Studied influence of product price changes on transportation budget projection and developed early alerting for planners
☛ Developed a planning environment for product and regional planners to help in forecasting and supply planning
☛ Deployed models as a web service for several key users using Flask, Gunicorn, Nginx, Bootstrap over Amazon Web Services

### Data Engineer @ Logitech
Jan 2018 – Jan 2019
☛ Designed a natural language processing based pipeline for deriving insights related to quality of products from web articles
☛ Created an automated platform for helping analysts conduct supply chain data verification and reconciliation tasks
☛ Developed a Question Answering system prototype to convert natural language questions to supply chain analytics information

### Software Designer @ NatWest Group (Royal Bank of Scotland)
Jan 2015 – Jan 2016
☛ Worked on designing and developing various features for Futures trading platform primarily based on FIX connectivity
☛ Implemented the automated scheduler for handling the feed connection, disconnection, reset daylight saving and time zone management
☛ Implemented FIX message factory for automated response message generation
☛ Integrated a command line utility for live support and manual overrides 
☛ Wrote testing framework for the business logic which included end to end acceptance and unit tests

### Software Engineer @ NatWest Group (Royal Bank of Scotland)
Jan 2013 – Jan 2015
☛ Developed server side Java based microservices for direct and broker based connectivity of front office trading systems to trading exchanges
☛ Integrated Thomsons Reuters’ Open Message Model, ION and FIX based connectivity to various client and broker venues
☛ Worked with various low latency and concurrent data structures for high throughput and overall performance improvement during procurement and aggregation of data.
☛ Developed security and permission system for distribution of fee liable data.
☛ Improved the cost allocation engine at RBS using the activity based allocation model concept.
☛ Worked with the stakeholders for requirement analysis, writing design specification and detailing the working of the new allocation model.
☛ Improved the performance of the application by applying partitioning to tables and replacing branching statements with a directed acyclic graph
☛ Implemented the solution using Oracle PL/SQL on backend and Oracle Apex for UI.
☛ Developed the OBIEE data model for Finance System Control business reports and trained the users for using the strategic reporting system hence reducing the technical debt of organisation


## Education
### Master’s Degree in Computer Engineering (Computing Systems)
Arizona State University

### Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering
Netaji Subhas Institute of Technology

### High School in Computer Science
Ryan International School


## Contact & Social
- LinkedIn: https://linkedin.com/in/divyanshubandil

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Source: https://flows.cv/divyanshu
JSON Resume: https://flows.cv/divyanshu/resume.json
Last updated: 2026-04-12